topic Re: My Chromecast 4 stuck on G logo. in Streaming https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/356379#M36520 <P>Hi there,</P> <P>&nbsp;</P> <P>We haven't received your form — have you had a chance to fill it out?</P> <P>&nbsp;</P> <P>Thanks,</P> <P>Jennifer</P> Wed, 08 Feb 2023 19:17:01 GMT JenniferV 2023-02-08T19:17:01Z My Chromecast 4 stuck on G logo. https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/347909#M35601 <P>&nbsp;</P><P>Hello,</P><P>Today when I tried to turn on my Chromecast, it stuck on G logo as you can see on the photo below. I tried to do a factory reset via button but I can push button for a 1 minute and nothing was changed. Is it any other way to fix it?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="16749417331212581192103618141063.jpg" style="width: 4080px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/20824i51F1331C601FB75B/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="16749417331212581192103618141063.jpg" alt="16749417331212581192103618141063.jpg" /></span></P><P> </P><P> </P> Sat, 28 Jan 2023 21:35:56 GMT https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/347909#M35601 tjedynak 2023-01-28T21:35:56Z Re: My Chromecast 4 stuck on G logo. https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/351743#M36029 <P>Hi tjedynak,</P> <P>&nbsp;</P> <P>Thanks for posting and for being a step ahead of us. To cover all the bases, could you please plug in your device on a different HDMI port on your TV and reboot your Wi-Fi router? Also, try to unplug it then plug it back in after 24 hours.&nbsp;</P> <P>&nbsp;</P> <P>Best,</P> <P>Jennifer</P> Thu, 02 Feb 2023 18:33:37 GMT https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/351743#M36029 JenniferV 2023-02-02T18:33:37Z Re: My Chromecast 4 stuck on G logo. https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/352311#M36099 <P>Router restarted, HDMI port changed, i will check unplug and plug after 24h. Will inform about results.</P><P>&nbsp;</P><P>Btw device i didn't see device in wifi connected devices. Hard reset not working too</P> Fri, 03 Feb 2023 13:14:43 GMT https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/352311#M36099 tjedynak 2023-02-03T13:14:43Z Re: My Chromecast 4 stuck on G logo. https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/353478#M36194 <P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/53366">@JenniferV</a>&nbsp;</P><P>Unfortunately i unplugged device from power source and tv for 24 hours and nothing changes its still stuck on G logo. Any further idea how to deal with the issue?</P> Sun, 05 Feb 2023 12:13:25 GMT https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/353478#M36194 tjedynak 2023-02-05T12:13:25Z Re: My Chromecast 4 stuck on G logo. https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/353665#M36227 <P>Hello tjedynak,</P> <P>&nbsp;</P> <P>Thanks for letting me know and for trying the suggested steps. We would like to dig deeper into this. Could you please fill out this <A href="https://goo.gle/3BICUaB" target="_blank">form</A> and let me know once you're done?</P> <P>&nbsp;</P> <P>Thanks,</P> <P>Jennifer</P> Sun, 05 Feb 2023 19:12:34 GMT https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/353665#M36227 JenniferV 2023-02-05T19:12:34Z Re: My Chromecast 4 stuck on G logo. https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/356379#M36520 <P>Hi there,</P> <P>&nbsp;</P> <P>We haven't received your form — have you had a chance to fill it out?</P> <P>&nbsp;</P> <P>Thanks,</P> <P>Jennifer</P> Wed, 08 Feb 2023 19:17:01 GMT https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/356379#M36520 JenniferV 2023-02-08T19:17:01Z Re: My Chromecast 4 stuck on G logo. https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/358847#M36728 <P>Hey tjedynak,&nbsp;</P> <P>&nbsp;</P> <P>We've received your form — thanks for filling it out. I'll hand it over to our team so please keep an eye on your inbox as they will reach out to you anytime soon.</P> <P>&nbsp;</P> <P>Also, please be advised that this thread after 24 hours so continue the conversation there.</P> <P>&nbsp;</P> <P>Best,</P> <P>Jennifer</P> Sun, 12 Feb 2023 17:44:49 GMT https://www.googlenestcommunity.com/t5/Streaming/My-Chromecast-4-stuck-on-G-logo/m-p/358847#M36728 JenniferV 2023-02-12T17:44:49Z