topic Re: Chromecast bug with YouTube restricted mode in Streaming

Chromecast bug with YouTube restricted mode

Kateriine — Mon, 23 Jan 2023 07:39:59 GMT

Hi, I rent a video on Youtube Premium but I can't play it on one of my Chromecasts : it says restricted mode is enabled so video can't be played (such as here). I checked everything, no restricted mode is enabled. Any idea? (I think it's a bug)

Micrologiciel Cast 1.56.291998

The other Chromecast is working properly

Micrologiciel Cast: 1.56.281627

Might be the same issue as here but the solution didn't work for me. https://www.googlenestcommunity.com/t5/Home-Automation/Chromecast-error-with-YouTube-restricted-mode/td-p/335354

Re: Chromecast bug with YouTube restricted mode

JenniferV — Tue, 07 Feb 2023 19:37:26 GMT

Hello Kateriine,

Thanks for reaching out. What type of Chromecast device do you have? Please reboot your Chromecast and clear the cache and data of the YouTube app. Resetting your Chromecast might also help. Here's a guide: How to factory reset your Chromecast.

Regards,

Jennifer

Re: Chromecast bug with YouTube restricted mode

Princesss — Fri, 10 Feb 2023 22:16:11 GMT

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Chromecast bug with YouTube restricted mode

Kateriine — Sat, 11 Feb 2023 06:54:08 GMT

Hi, it's a 3rd gen. Anyway I sold it.

Re: Chromecast bug with YouTube restricted mode

Azarco — Sun, 12 Feb 2023 16:15:36 GMT

Hi Kateriine,

We understand. We're sad to see you go and we hope we can make it up to you in the future. If you need assistance with any Google Home, Google Nest or Chromecast devices, feel free to open a new thread and the Community would be glad to assist you.

Also, please be advised that we'll be locking this thread if we don't hear back from you after 24 hours.

Thanks,

Alex