topic Re: Google TV does not support 720x480 display resolution in Streaming

Google TV does not support 720x480 display resolution

TP8888 — Wed, 16 Nov 2022 00:37:26 GMT

Months ago I connected a Chromecast with Google TV to my old Panasonic CT-30WX54. It worked fine until recently. Now I get

When I go to the display resolution settings, I see this.

but selecting resolution just gets me back to the "does not support" message. I don't remember the resolution when I originally configured the Chromecast months ago, but the TV supports 1080i and 480p. I've not changed any settings on the TV, so I assume a Chromecast software update caused this issue. I did try changing the HDMI cable and doing a factory reset on the Chromecast, but got the same result. Any ideas?

chromecast with google tv update disabled lower display resolutions

ariesandrada — Tue, 15 Nov 2022 22:41:26 GMT

I am using the chromecast on a display with 720x480 resolution without any issues. However, after the latest update, it now says that it doesn't support lower display resolutions anymore and I'm unable to use google tv. Am I able to rollback the latest update? Probably much better if they release another update to bring back support for lower display resolutions. Thanks!

Re: Google TV does not support 720x480 display resolution

ariesandrada — Wed, 16 Nov 2022 06:01:46 GMT

I just posted the same issue and pretty sure it was caused by a software update. Don't really know why they made the update as it was working fine with the lower display resolutions.

Re: chromecast with google tv update disabled lower display resolutions

4amoment — Wed, 16 Nov 2022 06:44:20 GMT

have the same problem I am using mobile data only for chromecast tv and 720x480 resolution was good enough for me if I go 1 up it will chew double amount of mobile data to watch the same I used once fire stick 4k on lowest setting and it used 50 gig in one day

Re: Google TV does not support 720x480 display resolution

Trieu — Wed, 16 Nov 2022 12:57:10 GMT

Me to! Hepl me pleas!

Re: Google TV does not support 720x480 display resolution

Swoll32 — Fri, 18 Nov 2022 00:44:19 GMT

Same problem, been working fine till today

Re: Google TV does not support 720x480 display resolution

Brad185 — Mon, 21 Nov 2022 02:23:44 GMT

Same problem as of this week

Re: Google TV does not support 720x480 display resolution

Karly — Wed, 23 Nov 2022 23:22:40 GMT

This happens when the USB power input to monitor has problems.

Cables bent to damage wires inside, this is USB power to monitor etc. Just change how monitor is wired.

Not enough power anymore etc.

This was my case.

Also this can happen when device GPU chip basically fries itself. Because the device is badly designed physically & crammed into a tiny space. With no ventilation, nor open space for conduction, no thermal pads, & no heatsinks for hot components & ic units. So the higher resolution parts of the chip just fry themselves in time. In that case first try on a friend's TV, if exact problem then You need to replace the product under warranty as hardware has destroyed itself because of bad design engineers.

Re: Google TV does not support 720x480 display resolution

Jeran — Fri, 25 Nov 2022 17:54:51 GMT

Hey there everyone,

I apologize for the late response, thank you for being patient! This is currently an issue that the Chromecast team is looking into. I'll post on this thread as soon as I get any update from the Chromecast Engineering team.

Thank you so much for your understanding, it's much appreciated.

Best regards,
Jeran

Re: Google TV does not support 720x480 display resolution

bduckw — Sun, 27 Nov 2022 21:28:09 GMT

I have the same issue for an older Panasonic flat screen TV, error message just started displaying the week of 11-14, that I need to adjust resolution in Settings. Adding my comment so I can follow this post and comments from the Chromecast Engineering team.

Re: Google TV does not support 720x480 display resolution

rslover — Sat, 10 Dec 2022 23:52:23 GMT

Any updates on this? I use this device in the back of my Uber, so I'm unfortunately stuck with the resolution that's built into the vehicle.

Re: Google TV does not support 720x480 display resolution

bduckw — Sun, 11 Dec 2022 00:12:45 GMT

I have heard nothing about this display issue support of the Chromecast, since I made my comments.

Re: Google TV does not support 720x480 display resolution

rslover — Sun, 11 Dec 2022 00:14:42 GMT

Sorry I meant that reply to go to @Jeran

Re: Google TV does not support 720x480 display resolution

LonelyHarold — Wed, 14 Dec 2022 14:38:00 GMT

Hi,

I’ve been wondering if we can receive any further updates on the matter. I’m really bummed about the whole thing. It’s just so annoying like I don’t understand the big deal about the resolutions being lower than 1080p. I just wanna use the chromecast with the cars entertainment system.

Re: Google TV does not support 720x480 display resolution

Wurlitzer_ — Wed, 14 Dec 2022 14:45:25 GMT

Il can't use my CRT TV anymore because of this...

Re: Google TV does not support 720x480 display resolution

Jeran — Thu, 15 Dec 2022 17:33:05 GMT

Hey there everyone,

I've received some troubleshooting from a higher tier of support on this issue. Go ahead and follow these steps:

Factory Reset the Chromecast.
Update your Chromecast to the latest firmware version.
Check if the resolution options are available.
If you've already reached out to Chromecast Support, please provide your case ID.
If the problem persists, let me know what model of TV you are using.

I look forward to hearing back from you all on this.

Best regards,

Jeran

Re: Google TV does not support 720x480 display resolution

ariesandrada — Thu, 15 Dec 2022 19:21:41 GMT

I think you're misunderstanding the issue we have. It's not that the resolutions are not available, it's that it won't display in resolutions lower than 720p.

Re: Google TV does not support 720x480 display resolution

TP8888 — Thu, 15 Dec 2022 20:25:24 GMT

Hi Jeran,

I did a factory reset of my Chromecast with Google TV just now, and verified that the firmware is up to date. I still get the same result as shown in my original post. The TV I'm using is a Panasonic CT-30WX54 .

I have not opened a ticket with Chromecast Support.

Re: Google TV does not support 720x480 display resolution

Escalade — Fri, 16 Dec 2022 03:16:46 GMT

Hi Jeran,

Same issue for my 2017 Cadillac Escalade rear monitor system. It is also uses other GM vehicles such as Tahoe, Yucon Etc.,

After update Android TV 12, the monitor shows just same as "TP8888" and resolution stuck in only 480p 60hz.

cannot change any other resolutions. When i select Youtube, movies plays fine but the menu and first page of Youtube shows very low quality of resolution.

Please let me know how to solve it.

Thank you,

Re: Google TV does not support 720x480 display resolution

LonelyHarold — Fri, 16 Dec 2022 14:20:47 GMT

I’ve reached out to the chromecast support team, and it was concluded that lower resolutions will not be supported anytime soon. This is just unfortunate!