topic Re: Disney+ only 2 channel audio in Streaming

Disney+ only 2 channel audio

GIANTsquatch — Sun, 05 Feb 2023 09:13:19 GMT

I have Chromecast Ultra connected via HDMI into Onkyo TX-RZ740 receiver. I get 5.1 audio on Netflix and YouTube but Disney+ is only giving me 2 channel PCM through the Chromecast. I get 5.1 on Disney+ through my PS5.

Any ideas what might be causing this issue?

Re: Disney+ only 2 channel audio

JenniferV — Wed, 08 Feb 2023 20:20:50 GMT

Hello GIANTsquatch,

Thanks for reaching out. The Chromecast devices output surround sound if a particular app supports it, and if the Audio/Video Receiver (AVR) or TV it's plugged into tells the Chromecast over Extended Display Identification Data (EDID) that it supports 5.1, AC3, and AC3/EAC3 surround sound. If the TV or AVR do not support one of these settings, Chromecast will not output surround sound.

Also, you may try to reinstall the Disney+ app and try again. If the issue persists and this is isolated when using the Disney+ app, please reach out to the app developer for further help.

Regards,

Jennifer

Re: Disney+ only 2 channel audio

JenniferV — Sun, 12 Feb 2023 17:36:12 GMT

Hi there,

How's it going? Did you manage to get your device working?

Thanks,

Jennifer

Re: Disney+ only 2 channel audio

JenniferV — Mon, 13 Feb 2023 18:36:16 GMT

Hey GIANTsquatch,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer