topic Chromecast remote losing connection - again! in Streaming

Chromecast remote losing connection - again!

ministry — Tue, 21 Feb 2023 15:08:15 GMT

Hello,

My previous post (https://www.googlenestcommunity.com/t5/Chromecast/Remote-losing-connection-very-ofter/td-p/302989) has been closed due to inactivity, but my issue persists.

Trying to summarize it up:

- sometimes, after being idle, the remote stops working; this happened from the very beginning (november 2022)
- I can use the Home App to control the Chromecast, and I can see that the remote is no longer connected; it's impossible to pair it until rebooting the Chromecast
- after rebooting, I can pair the remote again, until next time
- unpairing/re-pairing forcibly the remote seemed to solve the issue for a few days, but it happened three time in the last week!
- I have bluetooth earphones too, and they work fine

So It's quite obvious that in my case the cuplrit is the remote itself and it needs to be replaced!

Re: Chromecast remote losing connection - again!

Spaghetti69 — Wed, 22 Feb 2023 05:02:56 GMT

I've had to reboot my chromecast to fix the remote every 2 weeks for over a year. In my case it stops controlling the tv before it stops controlling the chromecast

Re: Chromecast remote losing connection - again!

ministry — Wed, 22 Feb 2023 14:43:13 GMT

So you didn't find a solution yet?

I've read about other people having similar issues and they solved getting a replacement.

It's not normal you have to reboot the chromecast or go through the pair/unpair/repair thing

Re: Chromecast remote losing connection - again!

Spaghetti69 — Wed, 22 Feb 2023 17:25:02 GMT

Not a complete solution no. Frankly the only reason I'm on these forums is because I've got googles complete ecosystem and it's nothing but bugs anymore. But that's another topic, with the chromecast specifically the android 12 update and a factory reset did seem to help. Before that I had to fight with the remote more than once a week. I'm assuming it was locking up due to there not being enough resources (I'm sure you've noticed Google seriously short changed the storage on these). The android 12 update had a lot of resource saving tweaks that has kept my chromecast with around 500mb of free storage vs 0. Frankly we needed a pro model not this budget model they released last year.

Re: Chromecast remote losing connection - again!

ministry — Thu, 23 Feb 2023 10:47:32 GMT

Sorry, I don't agree about your last sentence! The device is supposed to work accordingly to its hw limitations, otherwise there's obviously something wrong.

Previously I used an Amazon Firestick (first edition) which was even more "basic" but it never missed a beat. Frankly, I'm very disappointed by this new Chromecast.

Re: Chromecast remote losing connection - again!

R89B — Mon, 27 Feb 2023 20:47:28 GMT

I'm having the same issues and mine is only 4 days old.

Right now the remote will work on my tv volume etc but not the Chromecast itself.

It's so frustrating

Re: Chromecast remote losing connection - again!

Juni — Tue, 28 Feb 2023 19:01:52 GMT

Hi folks,

@ministry and @Spaghetti69, Thanks for reaching out again. It sounds like this has been quite an annoying issue for both of you, and it looks like you've already done a good amount of troubleshooting with this issue. If you don't mind, would you be able to fill out this form so someone from Google Support can reach out to you?

@R89B, Thanks for posting. Have you had the chance to try the steps Jennifer provided in the previous thread? If not, here are the steps again:

Plug in your Chromecast into a different HDMI port on your TV.
Reboot your TV and Wi-Fi router.
Remove and replace the batteries on your Chromecast Voice Remote.
Reset your Chromecast Voice Remote.
Reset your Chromecast with Google TV (HD).

Keep me posted.

Thanks,

Juni

Re: Chromecast remote losing connection - again!

Juni — Fri, 03 Mar 2023 21:18:51 GMT

Hi folks,

@ministry, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

@Spaghetti69, We haven’t received your form. Kindly fill it out so we can continue with the next step

@R89B, I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Chromecast remote losing connection - again!

Jeran — Mon, 06 Mar 2023 21:34:18 GMT

Thank you for helping out on this thread, Juni!

Hey there everyone,

I'm just checking up on this thread, does anyone have any more questions or need any additional help?

Best regards,
Jeran

Re: Chromecast remote losing connection - again!

ministry — Tue, 07 Mar 2023 11:20:45 GMT

Hello,

At the moment I'm just waiting for a reply email from Google support team

Re: Chromecast remote losing connection - again!

Jeran — Tue, 07 Mar 2023 16:37:14 GMT

Hey there ministry,

No problem at all! I'll follow up in a few days to ensure that they contact you.

Best regards,
Jeran

Re: Chromecast remote losing connection - again!

Muddi — Wed, 22 Mar 2023 01:58:32 GMT

Hey ministry,

Chiming in, we sent you an email and one of our team is waiting for your response. Please check your inbox and update the thread to confirm that you are able to receive it.

Cheers,

Muddi

Re: Chromecast remote losing connection - again!

Princesss — Sat, 25 Mar 2023 14:47:40 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess

Re: Chromecast remote losing connection - again!

ministry — Mon, 27 Mar 2023 07:06:13 GMT

Hello, I received the message!

Thank you!

Re: Chromecast remote losing connection - again!

Juni — Tue, 28 Mar 2023 02:45:21 GMT

Hi folks,

Ministry, Got it. Please continue the conversation there, as our support team will assist you at this point.

Spaghetti69, We haven’t received your form. Kindly fill it out so we can continue with the next step.

Thanks,

Juni

Re: Chromecast remote losing connection - again!

LovelyM — Fri, 31 Mar 2023 14:20:32 GMT

Hello MichelleTS,

I just wanted to follow up again. Did you happen to get that form filled out? Let me know if you have questions about it.

Best,
Lovely

Re: Chromecast remote losing connection - again!

Jeran — Mon, 03 Apr 2023 15:55:30 GMT

Hey everyone,

Does anyone have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran