topic Re: Chromecast with Google TV stuck on G logo in Streaming

Chromecast with Google TV stuck on G logo

Doobletip — Mon, 06 Feb 2023 22:17:31 GMT

Factory reset didn't work. Nothing works to fix it. Seen the same problem on countless forums recently but apparently no solution. Is something being done to find a fix for all these devices that have suffered this complete loss of service?

Re: Chromecast with Google TV stuck on G logo

suylow — Tue, 07 Feb 2023 14:27:08 GMT

Bump because I am suffering the same issue. Haven't heard anything from Google yet.

Re: Chromecast with Google TV stuck on G logo

Jeran — Wed, 22 Feb 2023 17:59:29 GMT

Hey there everyone,

I apologize for the late response, and thank you for being patient! If you are still encountering this issue, I would highly encourage you to speak with Chromecast Support. To have them reach out to you via email, please fill out this form. Let me know when you have done so.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Chromecast with Google TV stuck on G logo

Jake — Mon, 27 Feb 2023 19:32:23 GMT

Hey there,

I wanted to check in and see if you managed to see Jeran's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Chromecast with Google TV stuck on G logo

Jake — Tue, 28 Feb 2023 18:58:52 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Chromecast with Google TV stuck on G logo

Doobletip — Tue, 28 Feb 2023 19:00:45 GMT

I took it to the shop I bought it, and they have sent it back to google to get it repaired or replaced. Google confirmed they will replace it. I was lucky because it broke one week within the one year guarantee, though since they definitely caused it to be bricked I would hope they would have replaced it anyway.

Re: Chromecast with Google TV stuck on G logo

suylow — Tue, 28 Feb 2023 19:11:25 GMT

That's great I got mine as a gift so I had to mail mine in after speaking with Google. Got the replacement quickly and all is working fine for now. Just hope it doesn't happen again.

Re: Chromecast with Google TV stuck on G logo

Jeran — Thu, 02 Mar 2023 16:38:34 GMT

Hey there Doobletip,

I'm glad to hear that Google Support will replace the device for you! Did you want us to leave the thread open to make sure the new device works properly?

Best regards,

Jeran

Re: Chromecast with Google TV stuck on G logo

Jeran — Thu, 02 Mar 2023 16:51:09 GMT

Hey there suylow,

It's good that your new device is working properly! In that case, do you have any more questions or concerns that we can address?

Best regards,

Jeran

Re: Chromecast with Google TV stuck on G logo

Jeran — Mon, 06 Mar 2023 18:52:41 GMT

Hey there everyone,

Does anyone have any more questions that I can address?

Thank you,
Jeran

Re: Chromecast with Google TV stuck on G logo

Jeran — Tue, 07 Mar 2023 18:58:54 GMT

Hey Doobletip,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran