topic Re: Chromecast Google TV no light in Streaming

Chromecast Google TV no light

Vlad82 — Wed, 01 Mar 2023 22:23:11 GMT

Device worked well for 2 months. Now there is no signal, the Light is completely Off and can not turn on when plugged with power.

Any suggestions?

Re: Chromecast Google TV no light

Byteguy — Thu, 02 Mar 2023 19:27:48 GMT

If you are getting no light at all, try a different power block and a different power cable (except for the Ultra, all Chromecast devices us standard blocks and cables).

Also, do NOT plug you Chromecast into the TV's USB port. Those ports are typically underpowered because they are for attaching a data-stick and not for powering small computers like Chromecasts.

If that doesn't solve the problem, I'm sorry, it sounds like the actual Chromecast has failed. If you've only had it for a couple of months it should still be well under warranty. Here is the link to Google's hardware warranty center:

https://support.google.com/product-documentation/troubleshooter/3070579

Re: Chromecast Google TV no light

Vlad82 — Thu, 02 Mar 2023 19:32:37 GMT

Thank you for your input. Yes had it for 2 months now...unfortunately don't have the receipt lol, got it from Walmart. I did try different power cables ... no light. 😔😔

Re: Chromecast Google TV no light

JenniferV — Sun, 05 Mar 2023 19:50:34 GMT

Hi there,

Thanks for the help here, Byteguy.

Vlad82, I'm sorry to hear that you're having a power issue with your Chromecast with Google TV. We'd like to dig deeper into this — could you fill out this form and let me know once you're done?

Best,
Jennifer

Re: Chromecast Google TV no light

JenniferV — Wed, 08 Mar 2023 20:12:30 GMT

Hello Vlad82,

We haven't received your form — have you had a chance filling it out?

Thanks,

Jennifer

Re: Chromecast Google TV no light

Vlad82 — Wed, 08 Mar 2023 20:23:31 GMT

Jenn,

For some reason I have missed your previous message.

I have filled out the form now, let me know if anything else is needed.

Vlad

Re: Chromecast Google TV no light

JenniferV — Wed, 08 Mar 2023 20:50:15 GMT

Hi Vlad82,

We got your form — thanks for filling it out! I'll hand it over to our team so keep an eye on your inbox as they will reach out to you any time soon.

Also, please be advised that this thread will be locked after 24 hours.

Best,

Jennifer