topic Re: Chromecast won’t let me get past “select your region” during set up in Streaming

Chromecast won’t let me get past “select your region” during set up

Tomhop701 — Thu, 02 Mar 2023 22:22:55 GMT

I am traveling and just a few hours from home. My chromecast wont connect to the new wifi network because I keep getting stuck at “select your region”. I hit the region I’m in, then continue, and it goes directly back to the same screen. I have reset the wifi. Unplugged and plugged back in the chromecast. I cannot do a factory reset since I am not on the original network. Does anyone know how I can move past the “select your region” part so I can get this set up?!

Re: Chromecast won’t let me get past “select your region” during set up

MplsCustomer — Thu, 02 Mar 2023 23:02:06 GMT

@Tomhop701

Perhaps there is something broken on Google Nest's servers. There are now 2 other posts in the last 2 hours about not being able to select a "region":

https://www.googlenestcommunity.com/t5/Chromecast/Can-t-get-past-region-page-and-I-ve-tried-everything/td-p/371635

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-Mini/td-p/371578

Re: Chromecast won’t let me get past “select your region” during set up

Ainttechfun — Fri, 03 Mar 2023 07:40:58 GMT

Just moved home, new router, have been losing my mind trying to set up my chrome cast and clock.

Re: Chromecast won’t let me get past “select your region” during set up

Juni — Fri, 03 Mar 2023 18:46:50 GMT

Hi folks,

Thanks for the help, @MplsCustomer.

@Tomhop701 and @Ainttechfun, thanks for reaching out. I know how it feels when something isn’t working as it should, and we appreciate the troubleshooting that you did.

Which Chromecast device are we trying to set up? It seems like this is isolated to iPhone devices only. Could you both try to use an Android phone to set up your devices and let us know if it will make a difference?

I look forward to your responses.

Regards,

Juni

Re: Chromecast won’t let me get past “select your region” during set up

Ainttechfun — Fri, 03 Mar 2023 20:31:04 GMT

I believe it’s a chrome cast 3rd gen, and I don’t have access to an android, both my partner and I are iPhone. I’m also having the same problem with my Lenovo smart clock

Re: Chromecast won’t let me get past “select your region” during set up

Ainttechfun — Fri, 03 Mar 2023 21:23:03 GMT

I just tried again today and it didn’t even ask for region. Thought it wouldn’t connect to my 5ghz wifi signal, but it’s working on the 2.4ghz

Re: Chromecast won’t let me get past “select your region” during set up

Juni — Sat, 04 Mar 2023 19:42:59 GMT

Hi Ainttechfun,

Thank you for keeping us in the loop. I'm glad that you were able to set it up. What issue are you experiencing with your Lenovo smart clock?

Keep me posted.

Thanks,

Juni

Re: Chromecast won’t let me get past “select your region” during set up

Juni — Tue, 07 Mar 2023 21:05:37 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Chromecast won’t let me get past “select your region” during set up

Juni — Wed, 08 Mar 2023 21:19:33 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni

Re: Chromecast won’t let me get past “select your region” during set up

Ainttechfun — Wed, 08 Mar 2023 22:20:05 GMT

its all good, as i said it kinda just worked the next day which is good

Re: Chromecast won’t let me get past “select your region” during set up

Juni — Thu, 09 Mar 2023 21:46:27 GMT

Hello there,

Thanks for getting back to us and we're glad that it's resolved now. We can consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Cheers,

Juni

Re: Chromecast won’t let me get past “select your region” during set up

Tomhop701 — Fri, 10 Mar 2023 18:13:23 GMT

Apologies for the late reply. I was able to get this to work by selecting my Google Chromecast as the WIFI network on my phone. That allowed me to get through the "select your region" step.

Re: Chromecast won’t let me get past “select your region” during set up

Juni — Tue, 14 Mar 2023 02:57:28 GMT

Hi Tomhop701,

I’m glad your issue is resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Best,

Juni