topic Re: App order lost after restart in Streaming

App order lost after restart

Papabear73 — Sun, 08 Jan 2023 07:10:39 GMT

Whenever the device restarts, the order goes to some weird order my main apps at the end. I then set them up the way I like them and then, after a restart, they go back to the strange order. I found this reported by someone else, too, but the topic was closed without any answer. I have an external SSD connected via a hub. I use an Ethernet cable via the same hub.

I use this configuration for almost two years, but this problem started in the past few months.

Does anyone have the same problem? Can anyone help, please?

Re: App order lost after restart

eorent — Mon, 09 Jan 2023 14:44:33 GMT

Yes, I talked about this in another thread. Similar configuration (external storage) and similar timing. It's quite annoying.

Re: App order lost after restart

JenniferV — Wed, 11 Jan 2023 22:56:04 GMT

Hi folks,

Thanks for reaching out. Could you please plug in the Chromecast with Google TV (4K) directly to the TV and not use the hub and external SSD, then rearrange the apps? After that, restart it then test. Check if you'll be encountering the same issue.

Regards,

Jennifer

Re: App order lost after restart

eorent — Thu, 12 Jan 2023 17:54:11 GMT

Well, since the apps are installed on the external SSD, when you restart none of them appear installed. So that really doesn't work.

One thing that I have noticed is that even with the hub/SSD attached, if I restart, there is no app bar, either on the normal home screen or in the app tab. Until you open up one of the apps, then the app bars come back. Also, I have noticed that I get the message about the external storage being recognized at least a minute after the restart. I'm thinking that maybe since it can't see the apps stored on the SSD after restart, it doesn't create the app bar. And when it does it just creates it with this random order. I'm pretty certain that the SSD reconnected much faster prior to the last major update we recently received.

Re: App order lost after restart

Papabear73 — Fri, 13 Jan 2023 12:57:13 GMT

Thank you for your response. I am not really sure if I understand the point. Removing the SSD would remove the availability of the apps. I will try it, but I do not expect the apps on the SSD appear at all, therefore the order would not be the same. Will get back to you soon.

Re: App order lost after restart

Jeran — Fri, 20 Jan 2023 18:24:38 GMT

Thank you for helping out on this thread, Jennifer!

Hey there Papabear73,

I'm just checking up on this thread, were you able to give Jennifer's troubleshooting a try?

Best regards,
Jeran

Re: App order lost after restart

Papabear73 — Sat, 21 Jan 2023 13:27:18 GMT

Hi Jeran,

Thank you for the response. Can you please help me understand how do we precisely expect the order of the apps not to be changed if we literally remove some of the apps?

Will get back with the results soon

Re: App order lost after restart

Jeran — Thu, 02 Feb 2023 16:49:51 GMT

Hey there Papabear73,

No problem at all! The Chromecast with Google TV UI is supposed to have saved data to remember the ordering of your applications. However, it may be the case that adding an external storage is somehow messing with the Chromecast's usual way of handling app ordering by putting all of the SSD applications ahead of the native applications. Technically, side-loading applications onto the Chromecast with Google TV is not intended, so it may have unexpected results.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: App order lost after restart

Jeran — Mon, 06 Feb 2023 18:40:54 GMT

Hey there Papabear73,

Do you have any more questions that we can address?

Thank you,
Jeran

Re: App order lost after restart

Jeran — Tue, 07 Feb 2023 18:49:19 GMT

Hey Papabear73,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: App order lost after restart

Papabear73 — Tue, 07 Feb 2023 19:23:23 GMT

Please don't close it. Apparently people have problems here which remained unsolved.

Re: App order lost after restart

Papabear73 — Tue, 07 Feb 2023 19:28:20 GMT

I just made a test right now. Removing the drive removed most of the apps. By re-connecting it added them back to the end of the app list. So, the original app order is gone.

Re: App order lost after restart

Jeran — Wed, 15 Feb 2023 21:10:35 GMT

Hey there Papabear73,

Just to double-check, were the apps that disappeared the same ones that were installed on the drive you removed? If so, it would make sense for the icons to disappear when the drive is disconnected and reappear when the drive is connected. Once again, side-loading applications is not approved by Google, and the functionality of the apps being reordered when you reinstall the drive would be unlikely to change in this case. If this is something you'd like to see change in the future, please feel free to submit feedback via Google TV.

Best regards,

Jeran

Re: App order lost after restart

Jeran — Mon, 20 Feb 2023 16:37:09 GMT

Hey there everyone,

Does anyone have any more questions that we can address?

Thank you,
Jeran

Re: App order lost after restart

Jeran — Tue, 21 Feb 2023 20:31:11 GMT

Hey everyone,

Does anyone have anything I can help with? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: App order lost after restart

eorent — Tue, 21 Feb 2023 21:02:37 GMT

Not unless someone tells us this is being looked at. It's a real issue.

Re: App order lost after restart

Jeran — Tue, 21 Feb 2023 21:34:16 GMT

Hey there eorent,

Were you able to submit feedback via Google TV regarding this?

Best regards,

Jeran

Re: App order lost after restart

Jeran — Tue, 28 Feb 2023 17:51:25 GMT

Hey there eorent,

I'm just checking up again, did you have a chance to submit feedback to Google?

Thank you,
Jeran

Re: App order lost after restart

eorent — Wed, 01 Mar 2023 14:21:27 GMT

Honestly, I can't remember if I did or did not. This has been going on for a while.

Re: App order lost after restart

Jeran — Wed, 01 Mar 2023 18:19:44 GMT

Hey there eorent,

No problem at all! Submitting feedback is the best way to pass along information to Google officially. In the event that your device is also throwing any errors, those device logs are also sent to the Chromecast engineering team to look over. If you have the time, it only takes a minute to do so, and it's very helpful.

Best regards,

Jeran