topic Re: I had a Nest doorbell and it died. Bought a new one, but had already paid my yearly subscription in Streaming

I had a Nest doorbell and it died. Bought a new one, but had already paid my yearly subscription

mkellyscgc — Tue, 07 Mar 2023 19:47:21 GMT

Can you take my old "Nest account" activation and put it on my new one so I can get service? I don't want to post name/address on a public form. thanks,

Re: I had a Nest doorbell and it died. Bought a new one, but had already paid my yearly subscription

MplsCustomer — Tue, 07 Mar 2023 20:25:06 GMT

@mkellyscgc

It depends on what Nest Aware subscription you have.

If you had a 1st gen (per-camera) Nest Aware subscription on a Google Nest Hello Doorbell and you bought another Google Nest Hello Doorbell, you'll probably need to contact Google Nest to cancel your old 1st gen subscription and add a new 1st gen subscription on your new Google Nest Hello Doorbell.

If you had a 1st gen (per-camera) Nest Aware subscription on a Google Nest Hello Doorbell and you bought either a battery doorbell or the 2nd Gen Google Nest Doorbell (which work only in the Google Home app), you can't use a 1st gen Nest Aware subscription, and will probably need to contact Google Nest to cancel your old 1st gen subscription and get either a Nest Aware or Nest Aware Plus subscription.

If you had either of the newer Nest Aware or Nest Aware Plus subscriptions on any Google Nest doorbell and you bought another Google Nest doorbell, the subscription should automatically cover the new doorbell, since these newer subscriptions cover all cameras and doorbells in the same Google Nest "home/community".

To contact Google Nest Support on this, you could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

More info on subscriptions:

https://support.google.com/googlenest/answer/9681538

Re: I had a Nest doorbell and it died. Bought a new one, but had already paid my yearly subscription

Muddi — Mon, 13 Mar 2023 04:13:53 GMT

Hi mkellyscgc,

I hope we were able to answer your question with the info provided by @MplsCustomer. If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.

Cheers,

Muddi

Re: I had a Nest doorbell and it died. Bought a new one, but had already paid my yearly subscription

Muddi — Thu, 16 Mar 2023 06:56:18 GMT

Hey mkellyscgc,

How's it going with your device? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

Re: I had a Nest doorbell and it died. Bought a new one, but had already paid my yearly subscription

Jeran — Fri, 17 Mar 2023 15:46:54 GMT

Thanks for helping out, MplsCustomer and Muddi!

Hey mkellyscgc,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran