topic Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i in Streaming

Loading error. Unable to load home. First issue I think is that my brand of tv is not included in th

Taxidriver — Fri, 10 Mar 2023 05:03:31 GMT

I am stuck on the screen “loading error unable to load home”. I have factory reset but this has not resolved it. An issue is that my brand Ffalcon is not listed in the brands in the set up All I have is the standard apps and no access to tv channels unless I return to the tv. Help. Brand new tv. Brand new chrome cast not happy. Thank you. Brian

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

tobyl — Fri, 10 Mar 2023 06:23:43 GMT

I just bought one today and experiencing the same exact issue...can't find anything helpful online..

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

Nate07 — Fri, 10 Mar 2023 06:47:20 GMT

Same here. I just bought one today also and facing same issue.

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

dakka68 — Fri, 10 Mar 2023 07:02:00 GMT

same here, brand new unit. configures and plays apps ok, but home screen & “your services” show error loading page. have already factory reset unit and its exactly the same after reboot and configure

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

tobyl — Fri, 10 Mar 2023 07:07:57 GMT

I've tried factory reset, restarting, power off and on, system update, updating all apps, switching to different google accounts, non of them helped.

The bright side is that you still can access Google Play and download apps.

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

shyamjalan — Fri, 10 Mar 2023 07:15:52 GMT

Facing Same issue on my Brand new Sony Google TV

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

jpss97520 — Fri, 10 Mar 2023 10:05:01 GMT

I am also facing the sam issue with my Google tv

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

shyamjalan — Fri, 10 Mar 2023 13:50:01 GMT

Cleared Google TV App's cache and data. This worked for me.

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

tobyl — Fri, 10 Mar 2023 12:06:22 GMT

oh thanks you saved the day! I clear data for the Google TV app and it works now, I didn't uninstalled updates though. It proves that clearing cache wasn't enough.

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

dakka68 — Fri, 10 Mar 2023 12:33:00 GMT

Thankyou! Cleared data and cache for google tv app and all good now!

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

Arc21 — Sat, 11 Mar 2023 23:36:10 GMT

Woohoo it worked! Thanks for this!

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

KhensU — Sun, 12 Mar 2023 06:51:18 GMT

Clearing data on the google tv app didn't work for me unfortunately

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

Taxidriver — Mon, 13 Mar 2023 00:16:47 GMT

Thanks everyone. I cleared the cache and data, turned off TV depowered for 30 seconds, factory reset chromecast, started again. Other than TV not being listed in Chromecast but used the alternate manufacturers brand finally got it all set up except for the volume switches. Working well now

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

Juni — Sat, 08 Apr 2023 02:23:01 GMT

Hi folks,

I’m glad your issue is resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Regards,

Juni

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

Muddi — Mon, 10 Apr 2023 04:06:09 GMT

Hey everyone,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: Loading error. Unable to load home. First issue I think is that my brand of tv is not included i

Muddi — Tue, 11 Apr 2023 05:45:23 GMT

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi