topic Re: Faulty remote. in Streaming

Faulty remote.

Andyaceclark — Tue, 07 Mar 2023 19:43:07 GMT

Looking to get my remote repaired before warranty expires. Only 2 buttons work voice and netflix button. Can't use it.

Re: Faulty remote.

JillG — Tue, 07 Mar 2023 20:22:16 GMT

You'll need to contact support directly for any warranty returns.

Here's a link to https://support.google.com/chromecast/gethelp . Just go through the form and you'll get the correct contact options.

Jill

Re: Faulty remote.

Muddi — Mon, 13 Mar 2023 04:08:38 GMT

Hey Andyaceclark,

I hope we were able to answer your question with the info provided by @JillG . If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.

Cheers,

Muddi

Re: Faulty remote.

Muddi — Thu, 16 Mar 2023 06:55:18 GMT

Hi Andyaceclark,

I'm just checking in to see if you still need help with your device.

Cheers,

Muddi

Re: Faulty remote.

Andyaceclark — Thu, 16 Mar 2023 07:14:41 GMT

Still can't get a repair ticket. As it keeps saying open ticket.

Re: Faulty remote.

Jeran — Fri, 17 Mar 2023 16:45:14 GMT

Thank you for helping out on this thread, Jill and Muddi!

Hey there Andyaceclark,

That's no good to hear; would you be able to provide your case ID so I can check on the status of your ticket?

Best regards,
Jeran

Re: Faulty remote.

Muddi — Tue, 21 Mar 2023 06:39:44 GMT

Hi Andyaceclark,

I just wanted to follow up on this. Please provide the case ID so we can check the status.

Cheers,

Muddi

Re: Faulty remote.

Jeran — Thu, 23 Mar 2023 17:59:34 GMT

Hey Andyaceclark,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran