topic Re: Google tv freeze on G screen in Streaming

Google tv freeze on G screen

AEK2 — Wed, 08 Mar 2023 08:46:00 GMT

When the device is turned on, it stops at the Google logo and remains in this state. I tried to do a factory reset by pressing the back button, but the device does not respond and remains in its status as it is without change.

Re: Google tv freeze on G screen

Stefan3 — Sun, 12 Mar 2023 14:05:12 GMT

I have the same issue. Lots of users having this after the android 12 update.

did you manage to fix it?

Re: Google tv freeze on G screen

Jeran — Tue, 14 Mar 2023 18:38:55 GMT

Hey there everyone,

Were you both experiencing this G screen issue still? If so, and a factory reset doesn't help, you'll want to speak with Chromecast Support. If you need to speak with support, go ahead and fill out this form, and let me know when you do so.

I look forward to your responses, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Google tv freeze on G screen

Alex-Hsu — Mon, 20 Mar 2023 02:58:29 GMT

same problem.
Purchase in June 2022.
It happened once before July 2022, and a new product was replaced.
On March 19, 2023, it happened again.
If you replace it with a new one, you don't know when it will fail again.
I've seen a lot of similar issues on the forums.

Re: Google tv freeze on G screen

Colinwu — Tue, 21 Mar 2023 00:58:43 GMT

Same problem.

Re: Google tv freeze on G screen

Jeran — Wed, 22 Mar 2023 21:15:00 GMT

Hey there everyone,

I'm just checking up on this thread again; would anyone who is experiencing this issue please fill out the form I provided so that Chromecast Support can reach out to you?

Thank you,
Jeran

Re: Google tv freeze on G screen

Juni — Tue, 28 Mar 2023 03:20:23 GMT

Hi folks,

colinwu, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Alex-Hsu, Stefan3 and Stefan3, we haven’t received your form. Kindly fill it out so we can continue with the next step.

Regards,

Juni

Re: Google tv freeze on G screen

Stefan3 — Tue, 28 Mar 2023 06:20:44 GMT

See case 3-3412000033668

Re: Google tv freeze on G screen

Alex-Hsu — Tue, 28 Mar 2023 11:03:41 GMT

I have RMA done. The faulty Chromecast has been shipped. I can't submit any test messages anymore.

Re: Google tv freeze on G screen

Jeran — Fri, 31 Mar 2023 18:10:27 GMT

Thank you for helping out on this thread, Juni!

Hey everyone,

I'm just checking up on this thread again, was everyone able to get into contact with Chromecast Support regarding this issue?

Best regards,
Jeran

Re: Google tv freeze on G screen

Jeran — Mon, 03 Apr 2023 20:35:39 GMT

Hiya everyone,

Does anyone have any more questions that we can address?

Thank you,
Jeran

Re: Google tv freeze on G screen

Jeran — Tue, 04 Apr 2023 20:38:13 GMT

Hello everyone,

Does anyone have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran