Google customer service - very limited / poor / bad

havsgaard — Fri, 28 Apr 2023 09:22:34 GMT

An issue triggered by an update to android 12 on google chromecast tv , resulting in countless users having problems with stuttering picture - an issue which was not present prior to the update to android 12 - THAT IS A FACT - end of discussion.

https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-w-Google-TV-frame-rate-stutter/m-p/382556#M38823

In the beginning, google support seemed interested in solving this issue, and there was also some google support employees asking for information and giving users a sense of involvement - it ended all of a sudden!

At some point, all dialogue, all status, all communication from google support ended - leaving everything unanswered and users still having the issue, not knowing if it will be solved or not.

If this is the level of customer support - then I think google should take a really close look at themselves and ask, if the approach of "lets completely ignore paying customers, even though we broke the functionality of a device via a software update" - is acceptable ?

In my view google is showing a an example on how customer service should NOT be,

#Stutter #Brokenupdate #Android12 #Nofix #Framedrops #Support #Frame #Issue

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Google customer service - very limited / poor / bad