topic Re: Issues connecting Chromecast to new wifi network in Streaming

Issues connecting Chromecast to new wifi network

Jaspa81 — Sat, 18 Mar 2023 09:25:39 GMT

We set up a new wifi connection at home and was trying to update the Chromecast to the new network and accidentally deleted the device from our Google home account. I think the Chromecast is still connecting to the old network, how can I update it to the new one?

Re: Issues connecting Chromecast to new wifi network

Yoholo60 — Wed, 22 Mar 2023 02:11:32 GMT

did you figure it out? Same issue here, I see no responses. Google home on my phone wont connect it to my new wifi. Very strange, every computer and app in the world can see it and connect to it except Google home!

Re: Issues connecting Chromecast to new wifi network

Jeran — Tue, 28 Mar 2023 19:19:14 GMT

Hey there Jaspa81,

I apologize for the late response on this thread, and thank you for being patient! The easiest option would be to factory reset the Chromecast device, as this would clear out the old data from the Chromecast. From there, you can re-set the device back up again with your new Wi-Fi network.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Issues connecting Chromecast to new wifi network

Jeran — Tue, 28 Mar 2023 19:28:13 GMT

Hey there Yoholo60,

That's not good to hear. What kind of phone are you using? Sometimes, there needs to be certain settings that need to be activated/deactivated for Google Home to detect other devices on the network properly. I would also follow the steps listed in this article to see if they resolve the issue.

Let me know if you have any more questions.

Best regards,

Jeran

Re: Issues connecting Chromecast to new wifi network

Jaspa81 — Tue, 28 Mar 2023 21:37:05 GMT

Do you have steps I can follow to do a factory reset without the original network? All the information I have been able to find indicates I need the original network in order to complete a factory reset

Re: Issues connecting Chromecast to new wifi network

Jeran — Wed, 29 Mar 2023 15:23:07 GMT

Hey Jaspa81,

Of course! While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED should begin to blink orange/yellow. When the LED light turns solid white, release the button and the Chromecast should then factory reset.

Let me know if you have any more questions.

Best regards,

Jeran

Re: Issues connecting Chromecast to new wifi network

Muddi — Sun, 02 Apr 2023 02:04:41 GMT

Hi folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Mudi

Re: Issues connecting Chromecast to new wifi network

Muddi — Mon, 03 Apr 2023 02:06:58 GMT

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi