topic Re: Black/grey stains on screen in Streaming

Black/grey stains on screen

SCote — Tue, 14 Mar 2023 04:22:34 GMT

Hi,

I have black/grey stains on screen sometime... fix on screen. It's not permanent, sometime the image look fine, sometime not. I use the same app directly on my TV (not using the Chromecast) and the image look fine with no black stain. It seems to be a problem with the chromecast. i'm thinking about return it to store, but i was just wandering if it's a common issue.

Thanks!

Re: Black/grey stains on screen

Juni — Sat, 25 Mar 2023 02:53:19 GMT

Hi folks,

Thanks for reaching out — let’s see what’s going on. A few questions: what Chromecast device are we working on? When did it begin? Also, what steps have you tried so far? Give the steps below a try and let me know how it goes:

Plug in your Chromecast into a different HDMI port on your TV.
Reboot your TV and Wi-Fi router.
Reset your Chromecast device.

Regards,

Juni

Re: Black/grey stains on screen

SCote — Sat, 25 Mar 2023 12:47:02 GMT

Hi! I’m using Google Chromecast with Google TV (4K). It begin shortly after the installation using HDMI-1 on a Vizio D40FM-K09. I wasn’t able to reproduce on another TV (Samsung). I change the HDMI port on the Vizio and it still showing stains after an hour of utilisations. Rebooting TV and WiFi didn’t resolve. I will try to reset the chromecast. Thanks!

Re: Black/grey stains on screen

Jeran — Tue, 28 Mar 2023 17:14:03 GMT

Thank you for helping out on this thread, Juni!

Hey there SCote,

I'm just checking up on this thread; were you able to reset the Chromecast to see if those stains were removed?

Best regards,
Jeran

Re: Black/grey stains on screen

SCote — Wed, 29 Mar 2023 12:09:40 GMT

hi! Stains seems to be gone… since I move the TV in other location… far away from a ground fault outlet! Make sense?

Re: Black/grey stains on screen

Jeran — Wed, 29 Mar 2023 16:48:12 GMT

Hey SCote,

That's good to hear, hopefully it stays gone! In that case, do you have any other questions we can address?

Best regards,

Jeran

Re: Black/grey stains on screen

Jeran — Mon, 03 Apr 2023 16:54:59 GMT

Hiya everyone,

Does anyone have any more questions that we can address?

Thank you,
Jeran

Re: Black/grey stains on screen

Jeran — Tue, 04 Apr 2023 17:23:38 GMT

Hello everyone,

Does anyone have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Black/grey stains on screen

SCote — Wed, 05 Apr 2023 01:22:15 GMT

Hi! Stains are back… it’s on and off. I have a picture showing them clearly.

Re: Black/grey stains on screen

Jeran — Fri, 07 Apr 2023 15:44:09 GMT

Hiya SCote,

That is no good to hear. Perhaps try using a different HDMI cord, as well as a different HDMI port? It's a possibility one of those two is experiencing a hardware issue. If not, then at least we'll be able to isolate the issue.

Best regards,

Jeran

Re: Black/grey stains on screen

SCote — Sat, 08 Apr 2023 12:50:00 GMT

Hello! The Chromecast is connected direct on the hdmi port… and I already change the port… however I was not able to reproduce the problem when I use the Chromecast on my other TV. I believe the problems is the TV, Vizio D40f-J09… sad.

Re: Black/grey stains on screen

Jeran — Fri, 14 Apr 2023 16:02:58 GMT

Hello SCote,

Shoot, I am sorry to hear that. Perhaps try checking for any firmware updates for your Vizio TV? If that doesn't help, factory resetting may help resolve some issues in this case.

I look forward to hearing from you again.

Best regards,

Jeran

Re: Black/grey stains on screen

Muddi — Tue, 18 Apr 2023 06:16:34 GMT

Hi folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: Black/grey stains on screen

SCote — Tue, 18 Apr 2023 12:04:56 GMT

Hello, no I don’t think so… I will starting from now working to fix the TV. Thanks!

Re: Black/grey stains on screen

Princesss — Thu, 20 Apr 2023 20:27:39 GMT

Hi SCote,

You're welcome! Since everything is all sorted out, we'll go ahead and lock this thread now. Feel free to start a new one if you need assistance with your Chromecast devices and the Community would gladly lend a hand.

Best,

Princess