topic Re: Chromecast with Google TV Surround Sound delay in Streaming

Chromecast with Google TV Surround Sound delay

heb147 — Wed, 09 Feb 2022 20:09:41 GMT

Like many others I have a huge audio sync issue when using surround sound. My setup is

Phillips 43PUS6754

eARC HDMI in to

Denon AVR-X1600H

With th Surround Sound option selected the delay makes any content unwatchable. When it is turned off the audio is fine but not in Surround Sound.

I have seen other bugs raised with the same issue but still nothing has been done.

Is there a fix scheduled? My Amazon Fire handles surround sound well and I am considering switching all products in my house from Google/Nest to Amazon because of this.

Re: Chromecast with Google TV Surround Sound delay

JBP3 — Sat, 19 Feb 2022 03:25:00 GMT

Many app channels on my new Samsung TV with 4k Chromecast dongle have delayed audio. Many are predictable. This includes many channels on YouTube TV and Samsung TV Plus. Very disappointed. My Cox internet connection is smoking fast. What gives?

Re: Chromecast with Google TV Surround Sound delay

Dorky — Thu, 24 Feb 2022 14:06:24 GMT

I have the same problem, and I hope we at least get an answer to this. This is my topic: https://www.googlenestcommunity.com/t5/Chromecast/I-have-a-200ms-audio-delay-when-an-app-is-using-Dolby-Digital-or/m-p/112137#M11550

Re: Chromecast with Google TV Surround Sound delay

Ady1 — Wed, 27 Apr 2022 17:15:50 GMT

I have the same problem also. Hdmi arc connection to a philips 65PUS6753 TV. With surround sound enabled there is a 200-300ms delay on the audio.

Re: Chromecast with Google TV Surround Sound delay

Jeran — Tue, 17 May 2022 20:07:53 GMT

Hey there heb147,

I apologize about the late response on this thread, thank you for being patient! Were you able to fix that Surround Sound issue? If not, I'd be happy to look into this. If you are able to do so, we would like to be able to isolate the issue further by having you connect to another soundbar using the same HDMI eARC connection. If the same issue occurs on this second soundbar, would you be able to submit feedback via the Google Home app with logs enabled? That way, our engineering team can investigate further. If you would like, we could also look at replacing your device if you believe it is defective, you would just need to either fill out this form, or get a hold of Chromecast support.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Chromecast with Google TV Surround Sound delay

Ady1 — Tue, 17 May 2022 20:50:39 GMT

Hi Jeran,

Sorry but the issue is still there. I have tried 2 different soundbars now and get the same result. Just to be clear I believe I am using ARC not eARC but as I am only using ac3 and eac3 and NOT Dolby Atmos etc then ARC should be fine? I am happy to provide the feedback logs. Please can you advise where I enable them in the home app then I will send the logs? Also I assume you want me to playback some video with surround before I send the feedback logs?

Thanks

Ady

Re: Chromecast with Google TV Surround Sound delay

heb147 — Tue, 24 May 2022 09:27:46 GMT

Hi Jeran,

It seems to be working ok at the moment. Sometimes it will get out of sync for no reason. It isn't the APP as it happens on all APPS which is odd. Do you think it sounds like a hardware issue with the Chromecast with Google TV device?

If it happens again I'll send feedback via Google Home with logs enabled and attach it to this ticket. It hasn't done it for about a month, however.

Thanks

Henry

Re: Chromecast with Google TV Surround Sound delay

Rho — Tue, 05 Jul 2022 12:30:53 GMT

Hi everyone,

I'm joining this thread so I can track the progress of the fix as I am also experiencing this issue. With surround sound turned on on the Chromecast I had unfixable audio delay with both the Harmon Kardon Citation Multibeam 700 and more recently the Sonos Arc. The TV is a Samsung 65QN85A and the Chromecast is plugged into the TV. I noticed little change in the delay when connecting the sound bar via optical audio or HDMI eARC but the problem is immediately solved when I disable the surround sound option in the Chromecast settings.

It's quite frustrating because I love using this device otherwise! Would love a fix.

Best of luck to your engineers.

Ruaidhri

Re: Chromecast with Google TV Surround Sound delay

darcey_blake — Sat, 23 Jul 2022 04:25:01 GMT

Hi all,

Posting my very similar experience - I just purchased the Samsung Q950A and have tried passing through both ARC (using a HDMI 2.1 cable) and an optical fibre cable, and the delay is significant when setting the sound format to Dolby Digital. When setting my sound format to PCM, the delay disappears, but obviously the quality drops significantly. Really disappointing that this has been such a long standing issue with no resolution.

Re: Chromecast with Google TV Surround Sound delay

KimW-10 — Sat, 30 Jul 2022 05:24:46 GMT

It's 7/29/22 and this problem still persists! Time to get off your ass Google ..

Re: Chromecast with Google TV Surround Sound delay

santiagosarceda — Sat, 17 Sep 2022 22:52:17 GMT

I am having the same issue. Any updates on this, at least if is being worked on?

Re: Chromecast with Google TV Surround Sound delay

BlkAlchemist — Fri, 04 Nov 2022 19:48:58 GMT

A new user of Google TV and this problem is still a thing. Turning off surround sound fixes the issue, but if that's the fix why have a Google TV at all? I'll just cast everything. I never had an issue with audio for years when I was doing that.

Can there please be a fix to this?

Re: Chromecast with Google TV Surround Sound delay

Ady1 — Wed, 16 Nov 2022 18:20:52 GMT

It looks like the latest update that was just released may have improved or fixed the delay issue. I need to try a few more videos to confirm.

Re: Chromecast with Google TV Surround Sound delay

heb147 — Fri, 18 Nov 2022 21:40:19 GMT

With the latest update this has got worse on all settings now. Back to my fire stick.

Re: Chromecast with Google TV Surround Sound delay

Juni — Fri, 20 Jan 2023 22:42:11 GMT

Hi folks,

I hope everyone is doing fine. We just want to follow up with this issue. We are still investigating and we need everyone's help in submitting the feedback. Check the steps below.

Step 1. Turn on device reports

Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right corner of the screen, tap Settings Recognition & sharing.
Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 3. Replicate the delay on surround sound issue.

Step 2. Share your feedback

Hold the Google assistant button on the Chromecast remote control.
Say "Ok Google" or "Hey Google," then: “Send feedback”
Use the keyword “CCT3 Surround sound delay”

Looking forward to your responses.

Thanks,

Juni

Re: Chromecast with Google TV Surround Sound delay

Ady1 — Sat, 21 Jan 2023 20:52:47 GMT

I have sent feedback as requested

Re: Chromecast with Google TV Surround Sound delay

Juni — Sat, 21 Jan 2023 22:39:39 GMT

Hi Ady1,

Thanks for sending the feedback, Let's wait for them to submit it too.

Cheers,

Juni

Re: Chromecast with Google TV Surround Sound delay

Juni — Tue, 24 Jan 2023 22:47:55 GMT

Hi folks,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Thans,

Juni

Re: Chromecast with Google TV Surround Sound delay

Juni — Wed, 25 Jan 2023 22:59:46 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

Re: Chromecast with Google TV Surround Sound delay

Rho — Wed, 25 Jan 2023 23:02:25 GMT

Juni,

We waited 8 months for an update from your team on this issue and it still isn't solved. I would suggest waiting longer than a week before giving up and locking the thread.