topic Re: disabling ambient mode on chromecast ultra ? in Streaming

disabling ambient mode on chromecast ultra ?

okoun — Sat, 18 Mar 2023 21:45:52 GMT

I use google nest. I have 4 speakers in one group. If I play some music in the group everything works fine. However, if I add another device to the group and that is the chromecast ultra, the whole group starts to work strangely. There are various music dropouts. I will only start the music on the 3rd attempt. However, if I remove the chromecast ultra from the group, everything works fine. I found out that the problem is probably that the chromecast ultra device switches to ambient mode. And then it reacts strangely to playback in a group. How can this mode be turned off? That would probably solve the problem.

Re: disabling ambient mode on chromecast ultra ?

Jeran — Wed, 29 Mar 2023 19:53:37 GMT

Hey there okoun,

I apologize for the late response, and thank you for being patient! Currently, there isn't a way to disable Ambient Mode on the Chromecast Ultra. Go ahead and give these steps a try to see if they help resolve this issue:

Make sure your Google Home app is up-to-date.
Clear out the cached data on the Google Home app.
Use a different power outlet for the Chromecast Ultra. Sometimes, using a different power outlet can fix problems with interference.
Move the Chromecast Ultra closer to the speakers. If the Chromecast Ultra is too far away from the speakers, it may have trouble connecting to them.
Restart the Chromecast Ultra. Sometimes, restarting the device can fix problems with software glitches.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: disabling ambient mode on chromecast ultra ?

Muddi — Sun, 02 Apr 2023 02:11:36 GMT

Hi there,

It's us again. I want to make sure you're all good — how did the steps go?

Cheers,

Muddi

Re: disabling ambient mode on chromecast ultra ?

okoun — Sun, 02 Apr 2023 10:09:09 GMT

Hello, your recommendations on what to do are pointless. A group of speakers is connected to WIFI. The speakers communicate with each other via WIFI and are connected on the same network. Please note that WIFI has very good signal coverage throughout the house. I use WIFI 802.11ax

Re: disabling ambient mode on chromecast ultra ?

Muddi — Tue, 04 Apr 2023 01:47:17 GMT

Hey okoun,

To confirm, are you playing an audio or music video on speaker group? We understand that your network is working, but rebooting your router will help us refresh the connection of your devices from the network. Also, check the distance of your Chromecast Ultra from the router and make sure that it is within the recommended distance (15-20 ft). Remember that network signal and speed will change depending on how many devices are connected to your network because it will divide the signal on each device.

Cheers,

Muddi

Re: disabling ambient mode on chromecast ultra ?

okoun — Mon, 03 Apr 2023 09:47:52 GMT

I use the unifi system, I have one AP in each room, the signal is very strong everywhere. I only listen to audio. The device only causes problems if you add it to a group with other nest speakers. The device goes to sleep in ambient mode unlike the speakers and that's the problem.

Re: disabling ambient mode on chromecast ultra ?

Muddi — Tue, 04 Apr 2023 22:24:07 GMT

Hey okoun,

Thanks for the information. Just an added question: are you having issues when casting from your phone to your Chromecast Ultra and speaker group? What is the current cast version of your Chromecast Ultra?

Let's try creating a new group that consists of your Chromecast Ultra and a Google speaker. Let's see if that makes any difference if we lessen the number of devices in a group.

Cheers,

Muddi

Re: disabling ambient mode on chromecast ultra ?

okoun — Tue, 04 Apr 2023 17:47:50 GMT

I would rather see an error log somewhere so that I can debug it and send it to the developers. I mainly use spotify to send music to google home. Especially if Google didn't cancel the sale of chromecast audio devices, it would definitely work well....

Re: disabling ambient mode on chromecast ultra ?

Muddi — Tue, 04 Apr 2023 22:27:16 GMT

Hi okoun,

We really want to get your devices back on track. Creating a new speaker group with lesser devices is the next best step. Give it a try!

Cheers,

Muddi

Re: disabling ambient mode on chromecast ultra ?

Juni — Sat, 08 Apr 2023 01:31:29 GMT

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have

Regards,

Juni

Re: disabling ambient mode on chromecast ultra ?

Dan_A — Sun, 09 Apr 2023 02:04:40 GMT

Hi okoun,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan