topic App search doesn't work "Sorry, something went wrong" in Streaming

App search doesn't work "Sorry, something went wrong"

Anttipng — Sat, 08 Apr 2023 14:07:05 GMT

I can't search for apps on my Chromecast with Google TV (HD). Every time I search for something the machine says "Sorry, something went wrong"

I have rebooted multiple times.

Internet connection is fine, youtube works, netflix works.

I can install apps that are recommended on the app landing page.

But search does not work.

Re: App search doesn't work "Sorry, something went wrong"

Gabi9590 — Sun, 09 Apr 2023 11:08:57 GMT

Same here, any fix pls?

Re: App search doesn't work "Sorry, something went wrong"

Kimy — Wed, 12 Apr 2023 02:47:15 GMT

Hey folks,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast device. Let's sort this out.

A few questions: Are you using the Google Assistant on the Voice Remote to search for an app? Is this only happening in one app or across all apps? What voice command are you using?

In the meantime, please remove and/or train your voice through Voice Match in the Google Home app. Also, please plug in the Chromecast into a different HDMI port on your TV and reboot your Wi-Fi router.

Let me know how it goes.

Thanks,
Kimy

Re: App search doesn't work "Sorry, something went wrong"

Muddi — Sun, 16 Apr 2023 03:34:18 GMT

Hi there,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: App search doesn't work "Sorry, something went wrong"

Anttipng — Sun, 16 Apr 2023 08:56:04 GMT

Hi, I think there might be a bug with the localization. When I change my system to English, the search for apps works. When I change it back to Finnish (Suomi), it stops working.

Re: App search doesn't work "Sorry, something went wrong"

Anttipng — Sun, 16 Apr 2023 08:57:00 GMT

Try changing your system language to English (United States).

Re: App search doesn't work "Sorry, something went wrong"

Muddi — Mon, 17 Apr 2023 02:11:48 GMT

Hey Anttipng,

Thanks for sharing your resolution here - it's a big help! To confirm, do you have an option to change it to Finland (English)? If yes, please try switching the device language so we can confirm that it's a locale issue.

@Gabi9590: How was your device? What country are you located in?

Cheers,

Muddi

Re: App search doesn't work "Sorry, something went wrong"

Gabi9590 — Tue, 18 Apr 2023 11:39:31 GMT

Thanks but i cannot change the language, I need to use it in my language. App search should work that way 🙂

Re: App search doesn't work "Sorry, something went wrong"

Gabi9590 — Tue, 18 Apr 2023 11:46:07 GMT

Hello Kimy,

Thanks for the message. This happens only when I search apps in the App Store. I tried both ways, voice command and also by typing, neither worked, regardless of the word (for example: Netflix).
I tried your fixes but it didn't work, and I can't change the language to english. Any other ideas?

Regards.
Gabi

Re: App search doesn't work "Sorry, something went wrong"

Gabi9590 — Tue, 18 Apr 2023 11:50:48 GMT

Hello Muddi,

Thanks for your reply, I am located in Romania, I didn't tried to change it to english because i need it to be in romanian (the device is used by my parents).

Regards,
Gabi

Re: App search doesn't work "Sorry, something went wrong"

Muddi — Tue, 18 Apr 2023 22:44:03 GMT

Hi Gabi9590,

Let's go ahead and try to change the language because it will help us isolate the issue.

Cheers,

Muddi

Re: App search doesn't work "Sorry, something went wrong"

LovelyM — Fri, 21 Apr 2023 23:57:04 GMT

Hey Gabi9590,

Chiming in — were there any positive changes after you changed the language to English? Please let us know if that did the trick.

Best,
Lovely

Re: App search doesn't work "Sorry, something went wrong"

LovelyM — Sun, 23 Apr 2023 00:05:39 GMT

Hello Gabi9590,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Thanks,
Lovely

Re: App search doesn't work "Sorry, something went wrong"

Gabi9590 — Sun, 23 Apr 2023 14:34:35 GMT

Hello,

The device is at my parents house, which is far from my place. I will try when I get to them, idk when. But I still need a fix for this, even if it works in English, as I said, I cannot use it in that language.

Re: App search doesn't work "Sorry, something went wrong"

boboqtzr — Tue, 25 Apr 2023 20:37:21 GMT

changed to English (US) and started working

Re: App search doesn't work "Sorry, something went wrong"

Muddi — Wed, 26 Apr 2023 02:00:13 GMT

Hi Gabi9590,

Could you tell us what language you are using on your device?

@boboqtzr: Thanks for trying. Just an added question: what language is set on your device before the issue?

Cheers,

Muddi

Re: App search doesn't work "Sorry, something went wrong"

Gabi9590 — Wed, 26 Apr 2023 06:10:00 GMT

Hello Muddi,

I am using the device in Romanian.

Regards,

Gabi

Re: App search doesn't work "Sorry, something went wrong"

boboqtzr — Wed, 26 Apr 2023 13:31:58 GMT

It was set Romanian and had the current thread issue

Re: App search doesn't work "Sorry, something went wrong"

Muddi — Thu, 27 Apr 2023 04:08:57 GMT

Hey folks,

Please note that Chromecast with Google TV (HD) and the Google Assistant itself is not officially supported in Romania. That's one of the reasons why it's not working when the language is set to Romanian.

We're always looking for ways to improve and bring the Chromecast with Google TV (HD) to different regions. Keep an eye out for news and updates. I suggest that you send feedback using your device by saying, "Hey Google, send feedback." Visit this link for more steps.

Cheers,

Muddi

Re: App search doesn't work "Sorry, something went wrong"

Muddi — Sun, 30 Apr 2023 06:17:22 GMT

Hey folks,

I'm just checking in, does anyone here need assistance?

Cheers,

Muddi