topic Re: Google Chromecast Stuck at G in Streaming

Google Chromecast Stuck at G

Nav88 — Sun, 02 Apr 2023 14:22:46 GMT

Hi, Google Chromecast stuck at G.....cannot proceed from this point.

Please Help.

ThanksChromecast stuck at G

Re: Google Chromecast Stuck at G

AzielAugust1000 — Mon, 03 Apr 2023 02:43:00 GMT

Make sure your you chromecast with google tv is plug in to the adapter it came with and to a outlet. It should not be connect to your tv or a usb port. You can also plug out your device and leave off for a min then plug it back in. Then if that does not work you can factory reset.

Re: Google Chromecast Stuck at G

Nav88 — Tue, 04 Apr 2023 10:54:53 GMT

@AzielAugust1000 i have performed the check as you said above but still stuck at G......don't know how to do factory reset as remote is not functional and also when i press the button on the light blue chromecast 4k, the light does not change. Only a white light stays constantly......is there any other way to factory reset? Thx

Re: Google Chromecast Stuck at G

AzielAugust1000 — Tue, 04 Apr 2023 13:28:58 GMT

There is only on way to physically factory reset and is to press and hold the button for 30 sec to the back of the chromecast. If that does not work then it could be a faulty device and I would call google to have them exchange it.

Re: Google Chromecast Stuck at G

Nav88 — Tue, 04 Apr 2023 13:36:57 GMT

@AzielAugust1000 yh no reset occur after holding the button for a while...bought the device a while ago no receipt so doubt they will exchange it....might just throw it in the bin! But thank u for ur assistance....

Re: Google Chromecast Stuck at G

Nav88 — Wed, 05 Apr 2023 11:37:41 GMT

Do you have a google contact number? Thx@AzielAugust1000

Re: Google Chromecast Stuck at G

Muddi — Thu, 06 Apr 2023 04:07:09 GMT

Hey Nav88,

My apologies for the late response. I know how challenging it is not having a working device when needed. Since all troubleshooting steps have been exhausted, please fill out this form with all the needed information so we can further check what's going on with your device.

@AzielAugust1000: I appreciate your help here!

Let us know once done.

Cheers,

Muddi

Re: Google Chromecast Stuck at G

bsunderman76 — Thu, 06 Apr 2023 17:48:48 GMT

I too am having the same issue. I have completed the form can you please assist me as well? Thank you.

Re: Google Chromecast Stuck at G

Jeran — Fri, 07 Apr 2023 16:21:36 GMT

Hiya bsunderman76,

Thank you for filling out that form! You should have someone from Chromecast Support reach out to your email in a few days, so keep an eye out for that.

Best regards,
Jeran

Re: Google Chromecast Stuck at G

Viharreddy92 — Tue, 11 Apr 2023 11:30:27 GMT

Hi. I found a possible fix and made a small video to help others. Check if yours act the same. https://youtu.be/LLg2L1nBQlU

Re: Google Chromecast Stuck at G

Jeran — Tue, 11 Apr 2023 17:58:12 GMT

Hey there Viharreddy92,

Thank you for posting that video! If anyone tries out those troubleshooting steps, let us know if it resolves the issue for you as well.

Best regards,

Jeran

Re: Google Chromecast Stuck at G

Jeran — Thu, 13 Apr 2023 19:21:07 GMT

Hey everyone,

Does anyone have any more questions that we can address?

Thank you,
Jeran

Re: Google Chromecast Stuck at G

Muddi — Sun, 16 Apr 2023 06:08:42 GMT

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi