topic Chromecast is saying my router "cannot reach internet" when it starts downloading the system up the in Streaming

Chromecast is saying my router "cannot reach internet" when it starts downloading the system up the

Jjvr — Thu, 13 Apr 2023 23:53:34 GMT

My problem:

So when I'm going through the initial set up process I select English then I successfully connect to my wifi (starlink if that matters) then it starts a system update, after about 30 seconds I get the message ""--my wifi-" cannot reach internet. Check your connection and try again.

What I have done that has not worked:

Rest both with the button and my plug

Reset my wifi

Used my hotspot to make it download (I get the same result)

Tried multiple Chromecasts (5)(the provider I bought from was kind enough to send me 8 instead of 1🙂)

Split my router to both 2.4 and 5Gh and try to connect to both

Tried turning everything off and on again

Contact google

My question:

What do I do now lol, I'll try anything

Re: Chromecast is saying my router "cannot reach internet" when it starts downloading the

DGWM71 — Fri, 14 Apr 2023 05:29:37 GMT

Experiencing the exact same issue down to the trouble shooting. I think I am going to bypass the Starlink Router and try to update using another I have laying around to see if that will work for the update.

Re: Chromecast is saying my router "cannot reach internet" when it starts downloading the

Jjvr — Fri, 14 Apr 2023 05:41:54 GMT

Let me know if you have any luck 🤞!

Re: Chromecast is saying my router "cannot reach internet" when it starts downloading the system ...

Jeran — Wed, 26 Apr 2023 15:21:04 GMT

Hey there everyone,

I apologize for the late response, and thank you for being patient! Were you able to fix that updating issue? If not, I'd be happy to help out. It sounds like in this case, it may have something to do with your router settings. Here is a list of router settings you'll want to enable and disable to make sure the Chromecast updates properly:

Enable:

Universal Plug and Play (UPnP)
Multicast
Internet Group Management Protocol (IGMP)

Disable:

AP/client isolation
Virtual private networks (VPNs)
Proxy servers
Internet Group Management Protocol (IGMP) Proxy
MAC Address Filtering

I look forward to your responses, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast is saying my router "cannot reach internet" when it starts downloading the

LovelyM — Sat, 29 Apr 2023 22:13:53 GMT

Hello folks,

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Cheers,
Lovely

Re: Chromecast is saying my router "cannot reach internet" when it starts downloading the

Kimy — Sun, 30 Apr 2023 22:49:36 GMT

Hi there,

I was just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or other concerns in the future.

Thanks,

Kimy