topic Re: Chromecast Netflix not responding to Google Home phone remote in Streaming

Chromecast Netflix not responding to Google Home phone remote

Jetous — Sat, 25 Feb 2023 00:03:08 GMT

Yesterday I noticed that I cannot use my GoogleHome app remote control on my phones anymore to control Chromecast Neflix.

All other streaming apps work fine except Netflix. I tried on all my Chromecast devices in my house and all phones on my group and none work. I even uninstalled Netflix and reinstalled.

since the original remotes for Chromecast are consuming so much batteries that we use the mobe phoneapp to control the chromecasts.

But Netflix opens and nothing else.

Re: Chromecast Netflix not responding to Google Home phone remote

MikeTango — Sat, 25 Feb 2023 13:45:55 GMT

This happened to me too! would also like to know why!

Re: Chromecast Netflix not responding to Google Home phone remote

jhnphm — Mon, 27 Feb 2023 04:18:50 GMT

Also happens to me. Physical remote works

Re: Chromecast Netflix not responding to Google Home phone remote

Chg311 — Tue, 28 Feb 2023 02:10:04 GMT

Same thing happening to all 3 phones we control Chromecast with in our home.

Re: Chromecast Netflix not responding to Google Home phone remote

Jeran — Wed, 01 Mar 2023 18:30:16 GMT

Hey there everyone,

This is a pretty strange issue, so I'd be happy to help look into it. Let me just ask a few questions to better understand what's happening:

Is your Google Home app up-to-date?
Is your Chromecast with Google TV's firmware up-to-date?
Have you tried uninstalling and reinstalling Netflix?
Does this issue occur on any other app?
When did this issue first occur?

If the issue is isolated to Netflix, you may want to reach out to Netflix Support to see if they are aware of any issues on their end. I look forward to your responses on this, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Chromecast Netflix not responding to Google Home phone remote

eduardohf — Mon, 06 Mar 2023 04:14:17 GMT

Same issue here!

Re: Chromecast Netflix not responding to Google Home phone remote

Jetous — Mon, 06 Mar 2023 11:53:44 GMT

Old user. (Various chromecadt for tv 4k)
Only on Netflix.( otherapps work great)
Uninstalled and reinstalled.
Softwares Up do date
Started just around 2 weeks ago.
All phones in family group experiencing the same problem. I opened other threads of the issue and other users responded the same thing. You. An see one here responding on the same issue as me.
Netflix support were very rude and not helpful at all. ((They concentratedcon Netflix in my phone -not the issue- rathervthan on my chromecast tv)) I tried to ecplain and the "only solution wad uninstall delete account from cadt and start all over.. done and still not working. They hung up the call.

BTW - the unresponsiveness is only on chromecast while using Homeapp as the remote to control Netflix. If you use the chromecadt original (white) remote control it works fine. ( but its drainning batteries in just one day) thats why im using the home app remote in my phones. Or any other streaming app on chromecast i can efficiently use my phone as the remote.

Re: Chromecast Netflix not responding to Google Home phone remote

Xcorp — Tue, 07 Mar 2023 01:51:08 GMT

Same issue here. I don't use any of the physical remotes due to VERY POOR bluetooth range of the chromecasts, so Im an exclusive home remote control user and this is really annoying, as kids like netflix. All other apps working just fine.

Re: Chromecast Netflix not responding to Google Home phone remote

cassidys — Mon, 13 Mar 2023 05:09:51 GMT

Same issue. Normal fixes don't work. The app needs to be updated to fix this bug

Re: Chromecast Netflix not responding to Google Home phone remote

Grandelemon — Wed, 15 Mar 2023 15:00:32 GMT

I'm also experiencing the same thing. We lost the white physical remote so we can only rely on the Phone remote. And yes, this just started a couple of weeks ago. All other apps work just fine.

Re: Chromecast Netflix not responding to Google Home phone remote

Zeca — Sat, 18 Mar 2023 05:02:33 GMT

Same issue with Netflix. Other apps work fine.

Re: Chromecast Netflix not responding to Google Home phone remote

yoonk_ang — Fri, 24 Mar 2023 05:40:42 GMT

Same issue here. It's so bothering.

Re: Chromecast Netflix not responding to Google Home phone remote

John30 — Fri, 24 Mar 2023 18:51:35 GMT

I have the same issue: no "cast" button appears in the Netflix app on my Pixel 5 phone. All my other apps show the "cast" button.

Re: Chromecast Netflix not responding to Google Home phone remote

shaydee5 — Sun, 26 Mar 2023 16:26:12 GMT

Adding to this topic because it's very annoying and is not being addressed. I already reached out to Netflix, tried all of their suggestions, and nothing worked. I don't have my white, physical remote for my Google TV with Chromecast, so I'm using the Google Home app and the Open Remote option for the device. It worked a few weeks ago because I was able to watch Netflix shows. Then this stopped working (i.e., no response when I tapped on my Netflix profile), so I started using the Netflix app on my Samsung Galaxy tablet to cast to the GoogleTV with Chromecast. I was able to watch Luther this way, but then I the Google Home app was upgraded, now the device is no longer listed as an available device. I only see my two other devices, Chromecast and Google Nest.

If Google has REMOVED our ability to watch Netflix on the Google TV Chromecast device, TELL US! Otherwise the problem needs to be FIXED! We're paying for Netflix to be able to watch on all of our applicable devices. No one seems to be taking this problem seriously. I even asked the Netflix tech rep if he was aware there was a problem, and he said No. SOMEONE NEEDS TO FIX THIS! It has been going on for over a month with no resolution. Please reply with your response as to how this issue will be resolved.

Re: Chromecast Netflix not responding to Google Home phone remote

shaydee5 — Sun, 26 Mar 2023 17:03:15 GMT

Jeran, has there been any activity on this issue? If you see my reply from today on this post, you will see that this problem has been going for a month with no resolution. Many of us have already contacted Netflix and they' are not even aware of the problem. Besides that, their fixes don't work. ALL other apps work using the Google Home apps remote. ALL other apps that I use on my Samsung Galaxy phone and tablet display the Google TV with Chromecast device when I click the Cast icon.

Bottom line: there are two problems accessing Netflix on the Google TV with Chromecast device: (1) Netflix does not respond to the remote in the Google Home app; (2) the Netflix app (for me, that would be the Android version) does not display the Google TV with Chromecast device when you click the cast icon.

And just FYI, I can play Netflix on ALL of my other devices: Dell laptop; Samsung tablet & phone; LG smart tv; and Verizon FIOS box. I can play and cast ALL other apps on my Google TV with Chromecast. I do not have my physical remote, so I can't test that option, but the remote through the Google Home app is supposed to work the same way, right? And right now it is not for Netflix. We need a solution to this problem.

Re: Chromecast Netflix not responding to Google Home phone remote

Redpanda — Sun, 26 Mar 2023 19:35:35 GMT

I have same issue have installed and reinstalled remote in app works on everything except in Netflix. Voice commands still work

Re: Chromecast Netflix not responding to Google Home phone remote

ITN1nja — Sun, 26 Mar 2023 23:42:50 GMT

I, too, am having this problem. Also, it would be nice if the remote could give a ping when lost. Can't find the bugger.

Re: Chromecast Netflix not responding to Google Home phone remote

Xcorp — Mon, 27 Mar 2023 12:03:10 GMT

Any information about this issue being addressed? it seems like a random bug as all other apps work flawlessly with remote, but its the one I use most what's showing issues.

Re: Chromecast Netflix not responding to Google Home phone remote

MSD — Tue, 28 Mar 2023 10:35:30 GMT

I'm also having this problem!

Re: Chromecast Netflix not responding to Google Home phone remote

Logno — Wed, 29 Mar 2023 04:05:50 GMT

Plus one on this issue. I just made a bit of a fuss with Netflix support, assuring them that they would not be able to immediately solve the issue, but I just wanted to report the bug. The first rep disconnected as soon as I clarified my intentions, the second heard me out and claimed she submit the ticket to the research team but advised me to contact the manufacturer of the device. Both Netflix and Google are extremely unresponsive on this. I guess Chromecast Google tv users who watch Netflix that have lost their tiny remote are a small enough subset of users to not be prioritized.