topic Re: Difficulties with Internet connection, and Voice assistant acting up. in Streaming

Difficulties with Internet connection, and Voice assistant acting up.

Clever-thinking — Sun, 09 Apr 2023 23:35:52 GMT

I set up a new chromecast(gen 3) for a neighbor recently, but It has been having some internet problems. It is connected to the internet, but every now and again it pops of saying it does not have a internet connection. Afterward, it goes away and I can continue streaming. Another problem that occurs is that the google acts up, where it sometimes doesn't record what you say while holding the talk button. I believe these problems are Internet related where I need to move the router for a better connection. I am just wondering if anything else could e causing this.

Re: Difficulties with Internet connection, and Voice assistant acting up.

Kimy — Fri, 14 Apr 2023 02:06:59 GMT

Hi Clever-thinking,

Thanks for reaching out — let’s see what’s going on. Yes, it can be network related especially if the distance is greater than 10 to 15 feet (4 to 5 meters). You can also check for obstructions. Rebooting your Chromecast device and Wi-Fi router might help.

Let me know how it goes.

Thanks,

Kimy

Re: Difficulties with Internet connection, and Voice assistant acting up.

Kimy — Mon, 17 Apr 2023 02:44:05 GMT

Hi there,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

Re: Difficulties with Internet connection, and Voice assistant acting up.

Kimy — Tue, 18 Apr 2023 03:13:53 GMT

Hello Clever-thinking,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy