topic Re: Google Home can't turn chromecast on/off, virtual remote can in Streaming

Google Home can't turn chromecast on/off, virtual remote can

Jeffer — Sun, 09 Apr 2023 07:26:19 GMT

The turning on/off via Home main screen via the Chromecast tv icon works inconsistently: mostly doesn't, sometimes does, sometimes with considerable delay.

Turning on/off via the virtual remote via Home app always works, so somehow these are not the same commands.

Chromecast is also sometimes shown offline.

For streaming and casting, everything always works. However, when the Home app can't turn it on/off, neither can the Nest.

Any help?

Re: Google Home can't turn chromecast on/off, virtual remote can

Kimy — Wed, 12 Apr 2023 23:56:04 GMT

Hi Jeffer,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast device. Let's sort this out. A few questions:

What Chromecast device are you using?
What is the make and model of your TV?
When did it start?
What are the steps that you’ve taken?

I look forward to your response.

Thanks,

Kimy

Re: Google Home can't turn chromecast on/off, virtual remote can

Jeffer — Fri, 14 Apr 2023 07:25:39 GMT

Chromecast with google tv 4k HDR
LG 55UH615V. However, I think the TV itself is irrelevant. If I turn off HDMI CEC, I can clearly see that the problem is turning on and off the actual chromecast (always works via virtual remote, sporadically via the thumbnail in the app)
About a month ago
A lot: reset the router, unplugged tv and chromecast, factory reset chromecast, uninstalled home app etc. None of these give permanent fixes (though I notice it always works shortly after a step such as unplugging).

Re: Google Home can't turn chromecast on/off, virtual remote can

Kimy — Tue, 18 Apr 2023 02:28:51 GMT

Hi there,

Got it! Since those steps didn’t work, could you try plugging your Chromecast into another TV and observe if it will make any difference?

Regards,

Kimy

Re: Google Home can't turn chromecast on/off, virtual remote can

Jeffer — Tue, 18 Apr 2023 07:57:30 GMT

No, I don't have a second tv.

Again, the chromecast itself doesn't turn off. I tested this by turning off the HDMI CEC on the tv, and seeing that the chromecast remained active when using the app thumbnail, but went inactive when using the virtual remote.

Re: Google Home can't turn chromecast on/off, virtual remote can

Kimy — Wed, 19 Apr 2023 02:29:32 GMT

Hello Jeffer,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it's done.

Best,

Kimy

Re: Google Home can't turn chromecast on/off, virtual remote can

Jeffer — Wed, 19 Apr 2023 09:52:24 GMT

Filled in the form

Re: Google Home can't turn chromecast on/off, virtual remote can

Muddi — Wed, 19 Apr 2023 22:12:47 GMT

Hey Jeffer,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi