topic Re: Chromecast does it own thing in Streaming

Chromecast does it own thing

ItsATim — Sat, 01 Apr 2023 12:59:28 GMT

Hi,

Since this week we use a Chromecast (with Google TV) 4K and there are a few thing happening.. and we don't know why:

1. The chromecast stops a app and return to homescreen.

2. The chromecast turns off the whole TV.

3. Netflix starts and I can't use the remote anymore.

Does anyone have this problem aswell? Is there a fix for it?

- Tim

Re: Chromecast does it own thing

Jeran — Wed, 12 Apr 2023 16:49:30 GMT

Hey there ItsATim,

I apologize for the late response, and thank you for being patient! Were you able to fix these Chromecast issues? If not, I'd be happy to help figure these out. I'll address each problem one after another.

When you Chromecast is stopping an app and returning to the Home Screen, does this issue occur with one app in particular, or all apps? Regardless, make sure your Chromecast is up-to-date on its firmware. Afterwards, clear out the cached app data on all apps.
This is a setting you can change in the remote settings. Here is how to access those settings: On your TV, press the Home button on the Chromecast remote. Select your profile picture in the top right corner of the screen. Select Settings. Select Remotes & Accessories. Select Set up remote buttons. From here you can change the Power control settings.
For this, if updating the Chromecast and clearing your cached app data didn't help, go ahead and uninstall and reinstall Netflix.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Chromecast does it own thing

Muddi — Sun, 16 Apr 2023 06:17:28 GMT

Hi there,

It's u sagain. I want to make sure you're all good — how did the steps go?

Cheers,

Muddi

Re: Chromecast does it own thing

Muddi — Mon, 17 Apr 2023 06:22:24 GMT

Hey ItsATim,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi

Re: Chromecast does it own thing

ItsATim — Mon, 17 Apr 2023 06:29:53 GMT

Hi, I'm sorry for the late reply, was quite busy.

I tried all the steps before I reached out. It's happening less now, since I posted it happen once. It looks like the app is going in standby, is that possible?

Re: Chromecast does it own thing

Muddi — Mon, 17 Apr 2023 22:46:02 GMT

Hi ItsATim,

Thanks for coming back to us. It is possible that the device is on standby mode that's why it's happening. How about the issue when your casting Netflix?

Cheers,

Muddi

Re: Chromecast does it own thing

Juni — Fri, 21 Apr 2023 02:25:31 GMT

Hello there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.

Regards,

Juni

Re: Chromecast does it own thing

Juni — Sat, 22 Apr 2023 02:36:42 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Juni

Re: Chromecast does it own thing

ItsATim — Sat, 22 Apr 2023 11:04:08 GMT

We found out that it mostly happens when we are streaming from a mobile device and when we are listening via a radio app on the chromecast it self

Re: Chromecast does it own thing

Dan_A — Sat, 22 Apr 2023 22:06:11 GMT

Hi ItsATim,

Thanks for confirming that it mostly happens when streaming from a mobile device. To narrow things down, what mobile device are you using? Is it an Android or iOS device? Have you tried other mobile devices to see if we can isolate further?

Looking forward to your response.

Best,

Dan

Re: Chromecast does it own thing

ItsATim — Sat, 22 Apr 2023 23:13:12 GMT

Hello!

We tried it with 2 android phones. Mostly happens with my girlfriends one, sometimes with mine!

Re: Chromecast does it own thing

Dan_A — Tue, 25 Apr 2023 01:13:31 GMT

Hey there,

Could this be an integration between devices? How far are your casting device from your Chromecast with Google TV (4k)? Are both devices near your router/modem? How about if you unplug your Chromecast from the HDMI port for about 2 minutes and plug it back in. See the difference.

It would also help a lot if you could do a sequential reboot:

Unplug the power cord of your router, followed by your Nest speakers, then your Chromecast device and your TV.
Plug them back in after 3 minutes.
Restarting your phone might also help.

Let me know how it goes.

Thanks,

Dan

Re: Chromecast does it own thing

LovelyM — Fri, 28 Apr 2023 15:05:52 GMT

Hello ItsATim,

We want to ensure you are good to go. Please reply to this thread if you've tried the steps above and if you still need assistance.

Best regards,
Lovely

Re: Chromecast does it own thing

joshmiller83 — Sat, 29 Apr 2023 06:17:52 GMT

We are having this same issue!

Re: Chromecast does it own thing

joshmiller83 — Sat, 29 Apr 2023 06:20:42 GMT

ChromeCast with GTV keeps shutting off the TV but the Chromecast seems to be still running? I press the Home button and the TV turns back on and the CC is sitting at the home screen. The Sleep Timer is set to NEVER!

I think the recent update broke something.
I might buy a new CCwGTV and see if it does the same thing!

Latest Update broke CCwGTV Sleep Timer?

joshmiller83 — Sat, 29 Apr 2023 17:04:17 GMT

I think the recent update broke something.

I might buy a new CCwGTV and see if it does the same thing!

And YES before any Community "Specialist" responds with a Copy/Paste GENERIC troubleshooting message, I did all the things!

Reboot - No Change
Factory Reset - No Change

Re: Chromecast does it own thing

Muddi — Sun, 30 Apr 2023 02:28:00 GMT

Hi joshmiller83,

Sorry to hear that. Could you tell us the current cast version of your Chromecast with Google TV? Also, what are the steps that you've tried so far?

Cheers,

Muddi

Re: Chromecast does it own thing

joshmiller83 — Sun, 30 Apr 2023 02:59:39 GMT

I have my own thread opened here!

https://www.googlenestcommunity.com/t5/Chromecast/Latest-Update-broke-CCwGTV-Sleep-Timer/td-p/409146

Re: Latest Update broke CCwGTV Sleep Timer?

joshmiller83 — Sun, 30 Apr 2023 03:01:19 GMT

I bought a new CCwGTV and it is doing the same thing with Power TV Off set to NEVER!

Going to try it set to 24 hours and see if the TV will stay online longer.

Firmware Version on the New CC is the same as the last one: STTE.221215.004.A1

Re: Latest Update broke CCwGTV Sleep Timer?

joshmiller83 — Sun, 30 Apr 2023 03:02:56 GMT

We "should" be able to have Videos playing on out TV indefinitely like we did before!