topic Re: Prime video freezing on chromecast in Streaming

Prime video freezing on chromecast

Seankar32 — Sat, 15 Apr 2023 02:06:25 GMT

Prime video keeps freezing/ gives error message. No issues with other streaming apps.

Re: Prime video freezing on chromecast

Kimy — Tue, 18 Apr 2023 22:03:11 GMT

Hi Seankar32,

Thanks for reaching out — let’s see what’s going on. A few questions: what Chromecast device are you using? What message do you get? Is this happening when casting? Or when streaming directly from the installed app in Google TV (for versions with Google TV)? Also, what steps have you taken?

Give the steps below a try and let me know how it goes:

Reboot your Chromecast and Wi-Fi router.
Reinstall the Prime Video app
If you’re casting, reboot your cast device (phone/tablet/etc)

Thanks,

Kimy

Re: Prime video freezing on chromecast

LovelyM — Fri, 21 Apr 2023 22:28:56 GMT

Hello Seankar32,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Best,
Lovely

Re: Prime video freezing on chromecast

LovelyM — Sat, 22 Apr 2023 22:34:10 GMT

Hey Seankar32,

It's me again. Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Cheers,
Lovely