topic Re: Chromecast with Google TV 4K buffering aka spinning in Streaming

Chromecast with Google TV 4K buffering aka spinning

NRHTX2006 — Tue, 18 Apr 2023 15:25:57 GMT

When I try to use the Disney+ HBOMAX and sometimes other apps like Paramount+ from the Google Chromecast 4K TV device, it starts to load but never gets past the spinning wheel, see image. I have left it for 30 minutes and still just get the spinning wheel. I have tried the following:

I ordered this device on August 6, 2022

No casting from an Android phone to Chromecast 4K TV device. The apps are installed on the Chromecast 4K device.

Clearing the app's cache
Reinstalling the app
Rebooting the Chromecast
Rebooting the Spectrum router and waiting a min and 5 mins before turning it back on.
Rebooted the Google Wifi mesh network. I even unplugged them from the electrical wall.
As of April 18th, I factory reset the device and had to sign back into all my apps.
Also, When this happens. I switch back to my Amazon Firestick 4K device to watch the show or movie and it does not buffer or spin at all using the same apps.

I can connect to Disney+ on my Android Pixel 6 phone and Windows computer without issues.

I have Spectrum Internet with 220 Mbps connected to three Google WiFi mesh networks, all of which have great internet connections.

The Chromecast 4K device is connected to my 75-inch Samsung smart TV. The third Google WiFi pug is right next to the Chromecast device.

Disney+ app version: 2.13.0 RC3.

Samsung 75-inch smart TV; Chromecast 4K TV device connected to HDMI 3. One time I had it connected to HDMI 1, and there was no difference.

Chromecast 4K TV Device Android TV OS security patch level: January 1, 2023, see attached image 1

Kernel version: 4.9.269 #1 Wed Dec 14 08:10:24 TUC 2022

Android TV OS build - STTE.221215.004.A1.9716989

Re: Chromecast with Google TV 4K buffering aka spinning

Jeran — Wed, 26 Apr 2023 16:07:35 GMT

Hey there NRHTX2006,

I apologize for the late response, and thank you for being patient! With all of the troubleshooting steps you've already attempted, you may have better luck speaking with Chromecast Support regarding this loading issue. If you would like them to contact you via email, go ahead and fill out this form. Just let me know if you do.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast with Google TV 4K buffering aka spinning

LovelyM — Sat, 29 Apr 2023 21:31:53 GMT

Hello NRHTX2006,

I just wanted to follow up again. Did you happen to get that form filled out? Let me know if you have questions about it.

Cheers,
Lovely

Re: Chromecast with Google TV 4K buffering aka spinning

LovelyM — Tue, 02 May 2023 23:17:17 GMT

Hey there NRHTX2006,

I'm jumping in to see if you got the form submitted. Please reply to this thread if you did.

Thanks,
Lovely

Re: Chromecast with Google TV 4K buffering aka spinning

Princesss — Sat, 06 May 2023 20:00:41 GMT

Hello there,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess