topic Re: Cannot Connect GCwGTV-HD with Home App in Streaming

Cannot Connect GCwGTV-HD with Home App

Mike46 — Sun, 30 Apr 2023 22:52:32 GMT

Bought two Chromecast w/Google TV HD units. Tried both of them for my office & neither would connect there. Tried one upstairs and that worked first time. Went back to try again in the office with other CC. Have followed all the troubleshooting advice in this forum, to no avail. So I purchased the ethernet adaptor, and still no success. Have turned off/on all components, reset the Chromecast unit, etc. The only hint on the TV Screen is for a few seconds it shows the Google "G" in the middle of the screen, but not every time I connect the CC to it. Quickly goes to "no input" on screen. Have rechecked the TV input to make sure I'm on the right HDMI port.

My components are: iPad and/or iPhone for Home App; TV is Dynex w/DVD player & two HDMI inputs; Comcast combo modem/router. Thanks for any add'l advice? Am at end of my rope on this one.

Re: Cannot Connect GCwGTV-HD with Home App

David_K — Mon, 01 May 2023 14:19:38 GMT

You mentioned you got one to connect upstairs without issue. Are you using Wi-Fi extenders or anything like that? If so, try temporarily turning them off?

It sounds like you've already tried some great troubleshooting steps. Here are some other steps you can try:

Need help with setup? Troubleshoot common Chromeca… - Google Nest Community

Re: Cannot Connect GCwGTV-HD with Home App

Mike46 — Wed, 03 May 2023 17:20:26 GMT

Thanks for the quick response, David. No, I'm not using WiFi extenders. My modem/router is a combo from Xfinity, an XB7-CM. I have tried all your troubleshooting suggestions, except trying to get at the router settings. But since the upstairs one worked on WiFi and I now have the Chromecast hard-wired to the router, the Home App should be able to find the CC device.........but, no, it doesn't. And from my PC, I can see the hard-wired CC as one of the current devices on the network. Stumped!

Re: Cannot Connect GCwGTV-HD with Home App

David_K — Wed, 03 May 2023 17:22:37 GMT

It's not an issue with the Chromecast or your Wi-Fi it it worked upstairs. That only leaves an issue with the TV you have downstairs? Did you try it in a different HDMI port? You're using the power cable and adapter that came with the device to a plug socket, not TV USB port?

Re: Cannot Connect GCwGTV-HD with Home App

Mike46 — Wed, 03 May 2023 19:45:48 GMT

Makes sense, David. I did try it in both of the Dynex's HDMI ports with same result. I have the CC device's power cable plugged into a wall socket and the TV's power into an extension strip.

Re: Cannot Connect GCwGTV-HD with Home App

David_K — Wed, 03 May 2023 19:47:59 GMT

What brand and model of TV is it? Does it meet the requirements detailed here?

Requirements for Chromecast devices - Chromecast Help

Re: Cannot Connect GCwGTV-HD with Home App

Mike46 — Wed, 03 May 2023 22:10:53 GMT

TV is a Dynex DX-19LD150A11 Rev. A - a combo TV & DVD player. It has 2 HDMI ports, but I can't seem to find out if the HDCP version is 1.3 or higher. Bought it about 12-13 years ago.

Re: Cannot Connect GCwGTV-HD with Home App

David_K — Thu, 04 May 2023 17:44:30 GMT

It may be that's it's simply too old to support Chromecast given its age.

Re: Cannot Connect GCwGTV-HD with Home App

Mike46 — Thu, 04 May 2023 20:20:26 GMT

Thanks anyway, David.

Re: Cannot Connect GCwGTV-HD with Home App

Kimy — Mon, 08 May 2023 03:26:42 GMT

Hi folks,

I appreciate your help here, @David_K.

@Mike46, I hope you've found the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

Re: Cannot Connect GCwGTV-HD with Home App

Mike46 — Wed, 10 May 2023 22:26:23 GMT

Thanks, Kimy. Decided to buy a newer TV.

Re: Cannot Connect GCwGTV-HD with Home App

Kimy — Thu, 11 May 2023 01:04:59 GMT

Hello Mike46,

As we’ve got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Cheers,

Kimy