topic Re: No sound with new chromecast in Streaming

No sound with new chromecast

two — Mon, 01 May 2023 02:12:23 GMT

We just bought a new chromecast and no matter what settings we try we cannot get any audio.
It is connected to a pioneer receiver hdmi and the sound setup on the tv is the same as other devices that have no audio issues (ps5, switch, etc).
we do notice on the google home mobile app the audio says “muted” and when trying to increase the volume in the app it immediately goes back to 0 on its own. The volume control with the remote does properly increase and decrease volume on the receiver however, there just isn’t any sound on any app in chromecast.

Re: No sound with new chromecast

David_K — Mon, 01 May 2023 14:13:19 GMT

Does the audio work if you connect it directly to your TV, instead of to your receiver?

Re: No sound with new chromecast

Kimy — Thu, 04 May 2023 00:40:38 GMT

Hi two,

I'm just checking in to make sure that you saw @davidking’s response. If you still need our help, let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

Re: No sound with new chromecast

two — Fri, 05 May 2023 00:37:34 GMT

It’s not particularly easy to plug into the tv directly since it’s mounted. I think it’s safe to assume that directly in the tv the audio would work though.

Re: No sound with new chromecast

Kimy — Fri, 05 May 2023 01:06:41 GMT

Hi there,

Thanks for the details. If that’s the case, it can be narrowed down to HDMI connectivity. We still need to make sure, though. If it’s possible, could you try it on another TV? Let me know how it goes.

Regards,

Kimy

Re: No sound with new chromecast

Kimy — Mon, 08 May 2023 01:25:20 GMT

Hello two,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions.

Best,

Kimy

Re: No sound with new chromecast

Kimy — Tue, 09 May 2023 01:57:23 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Kimy