topic Re: Enabling Free Built-in Channels in Chromecast in Streaming

Enabling Free Built-in Channels in Chromecast

fermart19 — Sun, 07 May 2023 13:25:43 GMT

Hi. I have two 4K Chromecast with the same firmware installed. One of them shows the Free Built-in Channels from Google under the Live tab, but the other one doesn't. How can I enable this in the second one? See images below.

Re: Enabling Free Built-in Channels in Chromecast

Rjreedjr — Sun, 07 May 2023 18:05:08 GMT

I'm having the same issue. Out of 4 device, 2 show the new guide, 2 do not. When I manually choose to check for a system update, it says it's already up to date.

Re: Enabling Free Built-in Channels in Chromecast

TomNB — Sun, 07 May 2023 19:44:40 GMT

I have exactly the same issue. Both have the same build, both the same firmware version.

Re: Enabling Free Built-in Channels in Chromecast

Kimy — Thu, 11 May 2023 02:25:47 GMT

Hi folks,

Thanks for posting here in the Google Nest Community. This feature is still ongoing and hasn't reached its completion. Give it time for some of your devices to receive the patches. Check out this link for more information. Let me know if you have questions.

Thanks,

Kimy

Re: Enabling Free Built-in Channels in Chromecast

Kimy — Mon, 15 May 2023 02:35:58 GMT

Hello there,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Best,

Kimy

Re: Enabling Free Built-in Channels in Chromecast

TomNB — Mon, 15 May 2023 04:39:54 GMT

Yes, I did. Sorry, I thought I had responded. Thank you. It's just frustrating we got the update on the television that didn't really need it, but not yet for the one that really does.

Re: Enabling Free Built-in Channels in Chromecast

Rjreedjr — Mon, 15 May 2023 17:47:31 GMT

Hi Kimy, thanks for the response. I can understand that it may be subject to change but can you provide a rough guess as to when it is expected to be fully rolled out?

Re: Enabling Free Built-in Channels in Chromecast

Kimy — Tue, 16 May 2023 00:37:04 GMT

Hi everyone,

The official post indicated:

“The new live TV experience will be rolling out to all Google TV devices in the U.S. over the next few weeks, and we also plan to bring the new TV guide and free channels to eligible Android TV devices later this year.”

@TomNB, you can switch it to different TVs given that all of these are on the same Wi-Fi network. You can just rename the TVs.

@Rjreedjr, the official post didn’t include specific dates. Just stay tuned for announcements.

Regards,

Kimy

Re: Enabling Free Built-in Channels in Chromecast

Kimy — Fri, 19 May 2023 01:05:13 GMT

Hi folks,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Thanks,

Kimy

Re: Enabling Free Built-in Channels in Chromecast

SteelCor — Sat, 20 May 2023 13:04:33 GMT

It’s been over 5 weeks since announcement. I still don’t have it. When is rollout expected to finish?

Re: Enabling Free Built-in Channels in Chromecast

Kimy — Mon, 22 May 2023 01:19:16 GMT

Hi SteelCor,

Thanks for posting here in the Google Nest Community. The rollout is still ongoing, and we don’t have an estimated time of completion. Stay tuned in this community for updates. Let me know if you have other concerns with your Chromecast device.

Regards,

Kimy

Re: Enabling Free Built-in Channels in Chromecast

Kimy — Thu, 25 May 2023 03:30:34 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best,

Kimy

Re: Enabling Free Built-in Channels in Chromecast

SteelCor — Thu, 25 May 2023 05:17:38 GMT

If there is nothing I can do to enable the live channels and no further specifics on the rollout, there isn’t any help that can be provided. A “few” weeks would translate to 3-4. It’s been 6 already.

Re: Enabling Free Built-in Channels in Chromecast

Kimy — Fri, 26 May 2023 01:16:26 GMT

Hello SteelCor,

I understand your anticipation for this. There’s nothing posted yet about the completion target date. The best thing to do is give it time. We appreciate your patience, and please stay tuned. Let me know if you have other questions.

Thanks,

Kimy

Re: Enabling Free Built-in Channels in Chromecast

Kimy — Mon, 29 May 2023 22:58:56 GMT

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Enabling Free Built-in Channels in Chromecast

Kimy — Tue, 30 May 2023 23:04:19 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy

Re: Enabling Free Built-in Channels in Chromecast

TomNB — Tue, 30 May 2023 23:43:10 GMT

Just wondering when our other Chromecast will get the new live menu.

Re: Enabling Free Built-in Channels in Chromecast

Kimy — Mon, 05 Jun 2023 02:59:39 GMT

Hi everyone,

The rollout is still ongoing. Most of the users have it already, and hopefully some of you will as well. We don’t have an estimated time of completion, so for those who haven’t received it yet, let’s give it more time. Stay tuned for updates.

Thanks,

Kimy

Re: Enabling Free Built-in Channels in Chromecast

Kimy — Thu, 08 Jun 2023 03:40:57 GMT

Hi there,

I wanted to follow up and make sure that you saw our responses. Let us know if you have questions or need further assistance.

Regards,
Kimy

Re: Enabling Free Built-in Channels in Chromecast

SteelCor — Thu, 08 Jun 2023 11:36:30 GMT

Seems odd that it was advertised as available “now” 8 weeks ago. I still don’t have it. Pretty frustrating and misleading.