topic Re: Chromcast With Google Tv stuck on “G” logo screen. in Streaming

Chromcast With Google Tv stuck on “G” logo screen.

Gh1 — Fri, 30 Dec 2022 18:23:53 GMT

This issue just started for me. I saw an old thread talking about this. The trouble shooting does not fix the issue. Disconnected the power supply. Manual factory reset doesn’t work. It’s just frozen. Remote doesn’t work. I reset my Wi-Fi. I changed HDMI ports, still Not working. I have two of those on n my house and the other is fine. I’ve plugged into different TVs and everything nothing works same issue. Help!!! Even the reset button doesn’t work on the Chromecast

Re: Chromcast With Google Tv stuck on “G” logo screen.

musaraf — Fri, 30 Dec 2022 20:08:21 GMT

I am also experiencing the same issue. It has become useless now.

Re: Chromcast With Google Tv stuck on “G” logo screen.

Gh1 — Sun, 01 Jan 2023 07:28:42 GMT

I contacted Google Support and they said they would escalate it to a supervisor yesterday which I knew was going to take forever. It seems like it’s completely bricked. Especially when the physical reset button does nothing when it’s pressed.

Re: Chromcast With Google Tv stuck on “G” logo screen.

JenniferV — Tue, 03 Jan 2023 19:41:51 GMT

Hi folks,

I'm sorry to hear that you're having an issue with your Chromecast with Google TV (4K).

Gh1, could you please provide the existing case ID of your interaction from our support team so I can have it reviewed?

musaraf, could you please rundown the steps that you did and provide the cast firmware version and Android version of your device?

I'll look forward to your responses.

Best,

Jennifer

Re: Chromcast With Google Tv stuck on “G” logo screen.

musaraf — Tue, 03 Jan 2023 21:58:43 GMT

Hi Jennifer

I have raised a support case with case id 6-7161000033455 . I have given information like the device serial number, and photographs of the screen and performed troubleshooting steps with one of your colleagues, Alice.

But the problem was not resolved. She said that she is escalating this issue to her senior. I cannot give you the current firmware version as the device is completely bricked. I can only force it to "Amologic Burn" mode. But then there is no firmware image that we can burn using amologic burn tool. All I remember my device was perfectly working with Andorid TV 10. And the device got bricked while upgrading Android TV version from 10 to 12 automatically.

Re: Chromcast With Google Tv stuck on “G” logo screen.

JenniferV — Tue, 03 Jan 2023 22:53:42 GMT

Hi musaraf,

Thanks for getting back to us and for providing your case ID. I checked it, and it shows that it just recently escalated to our support team. I'd suggest you wait for the email from the support representative who is handling your case for the update. Also, I'll continue monitoring your case so we can ensure that this will be taken care of.

Best,

Jennifer

Re: Chromcast With Google Tv stuck on “G” logo screen.

Gh1 — Wed, 04 Jan 2023 17:07:00 GMT

Existing number is 0-0402000033871

I just followed up with them and they said they can’t offer a replacement because I am out of Warranty. 🙄 I never asked for a replacement I asked for a solution. (Bad Customer service) my device is bricked after an auto-update. My device was operating perfectly until then. All these years I’ve been purchasing Google products and this is the response I get?

just fix the issue. My device has always been hooked to the Tv and now it’s dead. Please provide some actual help.

we had to watch New Year’s Eve celebrations on a phone because my Google TV failed me

Re: Chromcast With Google Tv stuck on “G” logo screen.

JenniferV — Fri, 06 Jan 2023 00:25:16 GMT

Hi Gh1,

We hear you. I've forwarded this to our team — they're aware and looking into this issue.

Thanks,

Jennifer

Re: Chromcast With Google Tv stuck on “G” logo screen.

Gh1 — Fri, 20 Jan 2023 21:59:26 GMT

I have received nothing from this team an also don’t have the issue resolved. I don’t know what to do at this point.

Re: Chromcast With Google Tv stuck on “G” logo screen.

sk_cheek13 — Sat, 04 Feb 2023 15:39:42 GMT

Was there any update on this issue? Even I have the same problem after an auto update. My Case number is 0-0368000033576. No resolution so far and I'm stuck with a bricked chromecast.

Re: Chromcast With Google Tv stuck on “G” logo screen.

DrDon — Sun, 05 Feb 2023 17:01:32 GMT

Add me to the list, as well. I hadn't used mine for a couple of months, though it was connected to power the entire time. I've disconnected, waited 24 hours, tried the reset button, different power supplies and different TVs. Never gets past the "G" logo.

Doc

Re: Chromcast With Google Tv stuck on “G” logo screen.

sk_cheek13 — Mon, 06 Feb 2023 05:43:18 GMT

Looks like it has affected lot of users. @JenniferV any help or update on this?

Re: Chromcast With Google Tv stuck on “G” logo screen.

FrozenG — Mon, 06 Feb 2023 21:49:13 GMT

Same issue, frozen on G logo.

Re: Chromcast With Google Tv stuck on “G” logo screen.

Combo86 — Tue, 07 Feb 2023 10:00:08 GMT

Same issue here, happened somewhere in the last couple of days.

Re: Chromcast With Google Tv stuck on “G” logo screen.

suegeaux — Tue, 14 Feb 2023 02:41:02 GMT

Add me to the list, as well. Mine was working fine last night, and then this morning, it was bricked when turning on the device. It does nothing but displays the G. I sent a message through the form that Jennifer suggested to another in a different thread.

Re: Chromcast With Google Tv stuck on “G” logo screen.

Gh1 — Tue, 14 Feb 2023 03:42:50 GMT

yeah, seems they have stopped replying to help with this. What forum are you referring to? Jennifer hasnt suggested any additional thread and I'm the one who created this thread.

Re: Chromcast With Google Tv stuck on “G” logo screen.

suegeaux — Tue, 14 Feb 2023 13:06:04 GMT

Sure, I searched stuck on G and found other threads in this community. She responded to them with fill out this form so we can look into it - here is one from early Jan - all of them were closed so you don't know if there was a solution outside of no solution. The form link is in her response. https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-stuck-on-G-Logo/td-p/327719

Re: Chromcast With Google Tv stuck on “G” logo screen.

DrDon — Tue, 14 Feb 2023 15:05:55 GMT

I've submitted that form twice, now, with no response. 😞

Doc

Re: Chromcast With Google Tv stuck on “G” logo screen.

suegeaux — Tue, 14 Feb 2023 17:34:38 GMT

That is not promising 😞

Re: Chromcast With Google Tv stuck on “G” logo screen.

eemacalinao — Sat, 25 Feb 2023 05:07:52 GMT

I just experienced the same issue since yesterday. I've searched for solutions which led me to rhis thread. I've also sent my case issue thru another thread. Mine is newly purchased in Japan last week. Had it working for a few days then it happened. Hard reset does not work and I'm stuck with the logo. I hope they can do something about or have it replaced soon.