topic Re: Chromecast in Streaming

Chromecast

Robarama — Wed, 13 Oct 2021 23:54:04 GMT

Casting system audio is not supported on this device using Lenovo ThinkPad desktop. Casting does not work on Paramount Plus, AppleTV+, Peacock. Casting will work on Hulu, Netflix, HBOMax, and Disney+. please advise.

Casting not supported on this device

Robarama — Mon, 04 Oct 2021 04:07:30 GMT

I can cast disney+, HBO Max, Hulu, and Netflix but am unable to cast Paramount+, Peacock, Apple+, and Amazon Prime. Please advise.

Re: Chromecast

Jeran — Thu, 21 Oct 2021 17:57:50 GMT

Hey there Robarama,

I apologize about the late response, thank you for your patience! Were you able to fix that audio issue? If not, I'd be happy to help out, let me just ask you some questions to better understand the problem:

When did this issue start happening?
What color is the LED light on the Chromecast?
What version of Google Chrome are you using?
Does this issue occur when casting the tab and the desktop?
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast

Jeran — Mon, 25 Oct 2021 17:49:33 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast

Robarama — Mon, 25 Oct 2021 21:24:35 GMT

Started happening over a couple of years ago. For each streaming provider that didn't work, I wouldn't use Chromecast to the TV. Paramount Plus was the latest provider which started not to work in October 2021. That was my final straw because I watch Paramount Plus a lot.

LED Light is white.

Chromecast device is 1st Generation.

Chrome is up to date

Version 95.0.4638.54 (Official Build) (64-bit)

When casting the tab. Some streaming providers work and others do not. See the lists below,

Streaming providers working on Chromecast:

Hulu

Netflix

Disney+

HBOMax

Pandora

Streaming providers NOT working on Chromecast:

Paramount +

AppleTV+

Amazon Prime

Peacock Premium

Discovery+

I tried the troubleshooting tips on the internet but it was above me and I felt overwhelmed.

Any help would be appreciated.

Thank you,

Robert Castellanos

Re: Chromecast

Jeran — Tue, 26 Oct 2021 16:00:43 GMT

No problem! Here is a thread from the past with a similar error message, here is a solution that the user Alex Saa had:

"After the recent windows 10 update, the time of the windows was messed up. It seems the time on your device must be 100% correct in order for the Chromecast to work. I fixed the time to correct number (It was showing 1 AM when it was 8 PM) and the problem is fixed. I can now cast my tabs etc."

Would you be able to give that a try and see if it resolves the issue?

Best regards,

Jeran

Re: Chromecast

Robarama — Tue, 26 Oct 2021 16:41:39 GMT

I tried that and it did not work. The time and date are set correctly. I would show you screenshots but I don't have permission. My clock is updated with regards to time/date/region.

Re: Chromecast

Jeran — Thu, 28 Oct 2021 16:46:41 GMT

We can try a few more things! Since you are using a Windows device, some users in the past reported that by changing their default sound device in the system settings resolved this issue. Give these steps a try:

In the Sound window, go to the Playback tab.
Select your default audio option and click Set Default.
Restart your PC.
Try casting from Google Chrome again.

Go ahead and give that a try, then tell me how it goes.

Best regards,

Jeran

Re: Chromecast

Robarama — Thu, 28 Oct 2021 17:12:31 GMT

I will try that today after work and I'll let you know later. Thank you for solution #2. Fingers crossed.

Re: Chromecast

Robarama — Thu, 28 Oct 2021 21:58:06 GMT

Okay... I followed the instructions and it did not work.

Re: Chromecast

Jeran — Fri, 29 Oct 2021 15:48:20 GMT

That is strange! Would you be willing to try to cast using Google Canary? Canary is an experimental version of the Chrome browser. If it works on Canary, the issue may lie somewhere in Google Chrome. However, if it doesn't work, it may lie in the laptop settings.

Thank you,

Jeran

Re: Chromecast

Robarama — Fri, 29 Oct 2021 16:29:31 GMT

I can certainly try Google Canary. I cast from the Lenovo Desktop where some sites cast no problem and other sites receive the error message, "Casting tab audio is not supported on this device." I receive the same error message when I try to cast on the same problematic websites from my MacBook. My chrome is up to date on both the Desktop and MacBook. I will try Google Canary but some time next week (probably Tuesday or Wednesday). I'm busy today and this weekend (No TV watching for me). I'll keep you posted next week.

Re: Chromecast

Jeran — Thu, 04 Nov 2021 17:37:44 GMT

Hey there Robarama,

Were you able to give Google Canary?

Just checking up,
Jeran

Re: Chromecast

Jeran — Mon, 08 Nov 2021 21:54:43 GMT

Hey there!

We haven't heard back from Robarama, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran