topic Re: No audio in HBO MAX on Chromecast with Google TV using Bluetooth in Streaming

No audio in HBO MAX on Chromecast with Google TV using Bluetooth

kn — Wed, 13 Oct 2021 22:23:28 GMT

It was working before but now it is not any more.

I've tried reset the Chromecast, uninstall and reinstall the app, nothing is working

Other apps work fine but only HBO Max has this problem

Any body else has this issue? Any solution?

Re: No audio in HBO MAX on Chromecast with Google TV using Bluetooth

Jeran — Thu, 21 Oct 2021 17:51:35 GMT

Hey there kn,

I'm sorry about the delayed response, thank you for being patient! Were you able to fix that audio issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

When did this issue start happening?
What is the firmware version of your Chromecast?
Do you have a soundbar connected to the TV?
Is the sound disabled in the HBO Max settings?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: No audio in HBO MAX on Chromecast with Google TV using Bluetooth

kn — Fri, 22 Oct 2021 10:39:13 GMT

Thank you for responding back, firmware is QTS1.210311.008.7350836.

I've notice this last week. And I don't have any soundbar connected through Bluetooth or any sound system, just the headphones, all other apps works. There is no sound setting on the max that I know of, if you do know please let me know

Re: No audio in HBO MAX on Chromecast with Google TV using Bluetooth

Jeran — Mon, 25 Oct 2021 18:09:44 GMT

No problem at all!

If the issue is only happening with HBO Max in particular, it may be worth checking out their help center to see if they have any solutions. Aside from that, it may be worth disconnecting and re-connecting those headphones to see if that resolves the issue.

Best regards,

Jeran

Re: No audio in HBO MAX on Chromecast with Google TV using Bluetooth

Jeran — Fri, 05 Nov 2021 21:39:26 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: No audio in HBO MAX on Chromecast with Google TV using Bluetooth

Jeran — Mon, 08 Nov 2021 22:05:17 GMT

Hey there!

We haven't heard back from kn, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran