topic Re: Chromecast not cast after Android 12 update in Streaming

Chromecast not cast after Android 12 update

Waelscom3 — Sat, 06 May 2023 10:46:40 GMT

Dear support team

Greetings

I have problem to cast to Google Chromecast from my Nokia 5.3 mobile after it's updated to Android 12: some times no response and some times it will stuck only with the first screen. I tried many times to remove home application and reinstall it again, made factory reset for Google Chromecast: but still the issues. I also tried to cast to Chromecast with Google TV and Xiaomi TV: still not working.

Re: Chromecast not cast after Android 12 update

MagicAndre1981 — Sat, 06 May 2023 20:27:04 GMT

Do you have a different phone to test? If it works with this phone, ask the Nokia support what they broke in their Android 12 update

Re: Chromecast not cast after Android 12 update

Waelscom3 — Mon, 08 May 2023 14:01:46 GMT

Thanks for your reply. Yes I have another Motorola Mobile with Android 13. Motorola Mobile can cast to Chromecast without any problems. I tried to contact Nokia support, as per them I need to take the mobile for repair center. I tried to make hard reset for this Nokia mobile: but it will start again with Android 12, not 10 or 11.

Re: Chromecast not cast after Android 12 update

Kimy — Thu, 11 May 2023 02:38:58 GMT

Hi folks,

I appreciate your help here, @MagicAndre1981.

@Waelscom3, I hope you've found the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

Re: Chromecast not cast after Android 12 update

Waelscom3 — Fri, 12 May 2023 21:40:39 GMT

Dear Kimy

Thanks for your reply. I am still facing the problem for cast from my Nokia 5.3 to Chromecast. I hope your support to fix this issue after android 12 update. Thanks

Re: Chromecast not cast after Android 12 update

Kimy — Mon, 15 May 2023 03:21:31 GMT

Hi Waelscom3,

Thanks for the details. Did you contact Nokia about this? Your Chromecast device seems to be working, or else not even your Motorola phone would cast to it. Let me know how it goes.

Regards,

Kimy

Re: Chromecast not cast after Android 12 update

Waelscom3 — Tue, 16 May 2023 17:08:56 GMT

Dear Kimy

I contact Nokia support, as per them: I need to take the mobile for Nokia repair center. But I think mostly the problem in some configuration of android 12

Re: Chromecast not cast after Android 12 update

Kimy — Wed, 17 May 2023 00:23:42 GMT

Hi there,

Understood! Hopefully, their repair center may figure out whether it’s hardware or software problems with the phone. But one thing is for sure, your Chromecast device is working as intended. Let us know if you still have questions.

Best,

Kimy

Re: Chromecast not cast after Android 12 update

LovelyM — Sat, 20 May 2023 21:21:22 GMT

Hello Waelscom3,

I want to make sure that everything is covered on your end. Feel free to reply to this thread if you still need help.

Cheers,
Lovely

Re: Chromecast not cast after Android 12 update

Kimy — Mon, 22 May 2023 01:06:03 GMT

Hi Waelscom3,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Regards,

Kimy