topic Re: Accessibility Text to Speech Turned on and Is Impossible to Turn off in Streaming

Accessibility Text to Speech Turned on and Is Impossible to Turn off

chrisgaun — Tue, 09 Nov 2021 00:53:25 GMT

The accessibility text to speech turned on and will not turn off. When I visit the menu item and click on it there is no way to deselect this option. We didn't turn on this feature and it is potentially a bug

Re: Accessibility Text to Speech Turned on and Is Impossible to Turn off

Ashepherdson — Tue, 09 Nov 2021 01:00:06 GMT

This video will walk you through disabling it

https://m.youtube.com/watch?v=y9HC5RgvjnE

Re: Accessibility Text to Speech Turned on and Is Impossible to Turn off

Jeran — Mon, 15 Nov 2021 18:14:30 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Accessibility Text to Speech Turned on and Is Impossible to Turn off

chrisgaun — Mon, 15 Nov 2021 18:27:49 GMT

This is a bug report. Not a user issue. The toggle button in your demo video was stuck in the "enabled" position.

Re: Accessibility Text to Speech Turned on and Is Impossible to Turn off

Jeran — Tue, 16 Nov 2021 17:08:32 GMT

Hey there chrisgaun,

Would you be able to restart your Chromecast device and see if the toggle still stuck? Also, if you have the time, would you be willing to submit feedback via Google TV to let the engineering team know about this issue? That's the best way to get information up to Google in terms of issues, bugs, and requests.

Best regards,

Jeran

Re: Accessibility Text to Speech Turned on and Is Impossible to Turn off

Jeran — Mon, 22 Nov 2021 18:53:08 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Accessibility Text to Speech Turned on and Is Impossible to Turn off

chrisgaun — Mon, 22 Nov 2021 19:48:44 GMT

Thanks. That is link I am looking for. Link to provide bug report

Re: Accessibility Text to Speech Turned on and Is Impossible to Turn off

Jeran — Mon, 22 Nov 2021 21:59:47 GMT

Of course! Go ahead and submit that bug via that link, and it should go straight to the correct team. In the meantime, I'll go ahead and lock up the thread. If you run into any more issues or have any questions in the near future, feel free to create a new thread.

Thank you for your help on this, Ashepherdson!

Best regards,

Jeran