topic Re: No sound on Chromecast with Google tv in Streaming

No sound on Chromecast with Google tv

Adamsm86 — Fri, 21 Apr 2023 10:07:07 GMT

I keep getting no sound on my Chromecast with Google TV. I have to keep restarting it to get sound back working. Sound works on tv as I use it daily but as soon as I switch to Chromecast then the sound goes and I have to reboot Chromecast again. Is there a fix for this? It was working fine for over a year but only recently it's been happening. Tv is the same so no new hardware.

No audio since last update

testica — Sun, 16 Apr 2023 17:00:45 GMT

Hi, since last software update when I turn on my google tv sometimes it does not have audio. I have to restart it from system configurations in order to get working. Is it a known issue in this update? (STTE.221215.004.A1.9716989)

Re: No audio since last update

rolandm1234 — Thu, 20 Apr 2023 10:33:58 GMT

same here. Panasonic TV + Sonos Beam soundbar.

Worked before last update for more than one year w/o any problems

Re: No audio since last update

Kimy — Fri, 21 Apr 2023 00:08:45 GMT

Hi folks,

Thanks for posting here in the Google Nest Community. A few questions: what version of Chromecast with Google TV are you using (4K/HD)? Is this happening in all apps/contents? Aside from restarting the Chromecast, what other steps have you taken?

Give the steps below a try and let me know how it goes:

Plug your Chromecast into a different HDMI port on your TV.
Reboot your TV and Wi-Fi router.
If it fails, try a factory reset, then re-setup.

Thanks,
Kimy

Re: No audio since last update

testica — Fri, 21 Apr 2023 00:48:45 GMT

Hi Kimy, thank you for the support.

I have the 4K version. It is happening in all apps ( YouTube, twitch, etc) even for system navigation sound.

Rebooting the TV didn't resolve the issue for me, the only way is rebooting the Chromecast

Re: No audio since last update

rolandm1234 — Fri, 21 Apr 2023 10:32:58 GMT

i have a fix for this issue:
i removed an unused bluetooth speaker from chromecast setup.

now i have sound after power on via remote.

Re: No sound on Chromecast with Google tv

RXShorty — Fri, 21 Apr 2023 12:11:21 GMT

Hi @Adamsm86

Is the Google TV up to date?
To check please do the following: Settings --> System --> About --> System update

Always check twice as sometimes the first check won't find any updates.

If your Google TV is up to date you could try setting up your Audio settings to manual mode, with the Advanced sound settings. 😊

Re: No sound on Chromecast with Google tv

comepso — Fri, 21 Apr 2023 14:29:19 GMT

I am having the same issue after the latest January security update. I only started having the issue after that update

Re: No audio since last update

Jeran — Fri, 21 Apr 2023 16:05:02 GMT

Thank you for helping out on this thread, Kimy!

Hey there rolandm1234,

I'm just checking up on this thread, and I'm glad to see that you've found a solution to this issue! Hopefully your solution will help others who are also running into this audio problem.

Best regards,

Jeran

Re: No sound on Chromecast with Google tv

waynoworld — Wed, 24 May 2023 14:29:13 GMT

*** UPDATE 24 MAY *** Still no response/fix from Google ... The HDR 'fix' doesn't work for me. What HAS been working for me over the last several days is using the CC/GoogleTV remote to turn off the TV, and using the TV remote to turn on the TV (I have CEC enabled). I don't know if this order of operation allows a successful signal 'handshake' to occur, but the sound has been passed through without an issue. If you try this, please give a thumbs up (so we can get a count on how many try it - not a vote on the comment) and then comment yes/no if it works for you -- I'm hoping it may help Google with figuring out what they broke.

*********************

I am suddenly having the same problem over the last couple of days ... no sound after turning on the connected tv, and turning the Chromecast on and off with the remote doesn't fix the problem. I have to restart / reboot in order to have sound.

Just to add more info ... TV: Hisense Roku G55u6 (no software updates since Dec '22) Visio SB3651 soundbar. Sound connected via HDMI with CEC turned on. (Using an optical connection or turning off CEC does not solve the problem). Using the 'restart' will no longer resolve the problem - I must do a hard reboot by unplugging the power source.

I have had no issues for over a year until a little over a week ago.

With so many people 'suddenly' having this issue, was there a patch sent out that we aren't aware of?

Android TV OS version 12, Security patch Jan 1, 2023, Android TV OS build STTE.221215.004.A1.9716989

*** UPDATE ***

Thank you to KOKLER who posted >>> The last update has broken the audio via HDMI! If you just physically disconnect and reconnect the HDMI from the TV .... you will get sound instantly. .... >> This works for me - instead of rebooting the CC.

Re: No sound on Chromecast with Google tv

ViciousNarwhal — Sat, 22 Apr 2023 01:33:43 GMT

I am having this same exact problem. I tried changing Chromecasts with one from another TV and I am having the same problem. My Chromecast is connected via ethernet, TCL Roku TV, and sound going back through a HDMI return over HDMI. Other Chromecasts that just use the TVs direct sound are working just fine.

Re: No sound on Chromecast with Google tv

Adamsm86 — Sat, 22 Apr 2023 05:54:52 GMT

Tried all suggestions but still no luck.

Re: No sound on Chromecast with Google tv

RXShorty — Sat, 22 Apr 2023 09:59:58 GMT

Hi @Adamsm86

Could you try the setting don't use Surround in the advanced setting?

I know at some older versions surround was causing issues.

Re: No audio since last update

testica — Sat, 22 Apr 2023 12:57:22 GMT

In my case, I don't have any external Bluetooth audio system.

I switched to other HDMI port and the problem still happen. I checked antenna channels and the audio works (to discard tv speaker problem)

Re: No sound on Chromecast with Google tv

bgadds — Sat, 22 Apr 2023 13:38:41 GMT

having the exact same issue. just started doing this.

Re: No sound on Chromecast with Google tv

ViciousNarwhal — Sat, 22 Apr 2023 14:27:39 GMT

Note, some additional notes/diagnostics:

Set for no surround in Advanced Sound: Still get same problem
All apps on Chromecast for GTV no sound through HDMI return
Roku Youtube TV app on same setup works perfectly through HDMI return

This needs to be fixed ASAP. My wife approval scores for this are plummeting over standard cable. This type of stuff never happened there and the costs are now almost even.

Re: No sound on Chromecast with Google tv

Mysteriumvir — Mon, 24 Apr 2023 14:00:29 GMT

Same problem following latest (April) update.

Diagnostics: Tried all advanced sound settings, no effect. If you switch off TV using remote then immediately switch back on, the sound is fine, so it is obviously time dependent. Wonder if is linked to auto shut off timing setting? I have mine set to 30 minutes, will try switch on after this period of time has elapsed, and report back.

Re: No sound on Chromecast with Google tv

Mysteriumvir — Mon, 24 Apr 2023 14:41:47 GMT

OK, so sound not effected if TV switched off for 5 minutes, then back on. However, if left off for 35 minutes (just beyond my 30 min auto shut off setting), sound is disabled again when TV powered up via remote, requiring chromecast restart.

Going to repeat with auto shut off set to never and see if that fixes things.

Re: No sound on Chromecast with Google tv

Mysteriumvir — Mon, 24 Apr 2023 15:29:46 GMT

Auto shut off set at never. Sound is not effected when switched back on if TV switched off for 5 minutes and for 35 minutes. Some sign of hope? I`ll switch off for a longer period to confirm.

Obviously, this will be a `hack` fix if confirmed, but may help.

Re: No sound on Chromecast with Google tv

ViciousNarwhal — Mon, 24 Apr 2023 16:01:03 GMT

That beats my hack of putting it on a smartplug and setting up a routine called "Restart Chromecast", so my family doesn't have to get me to turn on the TV!