topic Re: Ambient Mode Returns to Home Screen in Streaming

Ambient Mode Returns to Home Screen

Bytemiser — Thu, 11 May 2023 20:19:55 GMT

Since the latest release, Ambient Mode returns to the homescreen in 15 minutes to an hour. I want it to stay in Ambient mode until I decide to watch TV.

Re: Ambient Mode Returns to Home Screen

Kimy — Tue, 16 May 2023 00:01:07 GMT

Hi Bytemiser,

Thanks for posting here in the Google Nest Community. The Ambient mode will continue for as long as it’s not interrupted. It depends on the type of Chromecast device that you use. For non-Google TV versions, things such as network interruption, HDMI-CEC triggers, and power interruption are factors. But for Chromecast with Google TV (4K or HD), there’s more. Actions from the remote mostly cause the TV to go back to the home screen from Ambient mode. Even paired devices can trigger it. To isolate, remove the batteries from the remote. If it still happens, then it could be other paired devices (soundbar, receiver, Bluetooth devices, etc.). Tell me how it goes.

Thanks,

Kimy

Re: Ambient Mode Returns to Home Screen

Kimy — Fri, 19 May 2023 01:15:32 GMT

Hi there,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

Re: Ambient Mode Returns to Home Screen

Bytemiser — Fri, 19 May 2023 02:41:49 GMT

Thanks Kimy, I did see your response. The problem still occurs, but I can tell you it never happened before the last update. I am not using any Bluetooth devices connected to chromecast Ultra or the Samsung TV. I used to use the ethernet adapter device connected to chromcast dongle, but I had better throughput with wifi, so I have not used it in a long time. I have not tried your remote battery removal test, but the battery shows strong.

Re: Ambient Mode Returns to Home Screen

Kimy — Fri, 19 May 2023 03:21:06 GMT

Hello Bytemiser,

Thank you for the details. We’ll wait once you’ve tried the suggested steps. Keep us posted.

Best,

Kimy

Re: Ambient Mode Returns to Home Screen

Bytemiser — Fri, 19 May 2023 17:39:13 GMT

I performed the remove battery from remote test. It still failed.

Re: Ambient Mode Returns to Home Screen

Kimy — Mon, 22 May 2023 01:49:07 GMT

Hello there,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it's done.

Thanks,

Kimy

Re: Ambient Mode Returns to Home Screen

Kimy — Thu, 25 May 2023 03:33:13 GMT

Hi Bytemiser,

We haven't received your form. Kindly fill it out so we can continue with the next step.

Regards,

Kimy

Re: Ambient Mode Returns to Home Screen

Bytemiser — Thu, 25 May 2023 13:05:31 GMT

Done (twice)

Re: Ambient Mode Returns to Home Screen

Kimy — Fri, 26 May 2023 01:33:08 GMT

Hello there Bytemiser,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Cheers,

Kimy