topic Re: Chromecast connected through Nest I don't even own in Streaming

Chromecast connected through Nest I don't even own

mysticalm00n — Thu, 18 May 2023 12:38:58 GMT

Hello,

I am hoping someone can help me. I have a Google Pixel 6a with the Google Home app. I also have a Chromecast and a Samsung smart TV. All of these devices have worked perfectly until about 4 months ago when I had new neighbors move into my apartment complex. Everything digital in my life has been compromised. My current issues are my Chromecast won't connect anymore my phones have been hacked. I have managed to get my Pixel working however when I try to connect my Chromecast my device tells me it is connected through Google Nest or a Google Mini device which I DON'T own! Any advice on how to fix or help this problem before I spend 200.00 with Geek squad would be sincerely appreciated!😀

Thank you!

Mysticalm00n

Re: Chromecast connected through Nest I don't even own

RXShorty — Thu, 18 May 2023 17:48:28 GMT

Hi @mysticalm00n

First, check your account by strange activity, click HERE on how to do this.

To get control over the Google TV again, you should try a factory reset.

Please try factory resetting your Chromecast Google TV.

Be sure your remote is working, as it is mandatory to set up your device after a factory reset.

Re: Chromecast connected through Nest I don't even own

Kimy — Mon, 22 May 2023 00:41:46 GMT

Hi folks,

Thanks for your help here, @RXShorty.

@mysticalm00n, I hope you've found the answer you're looking for. If you need help with your Chromecast device, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

Re: Chromecast connected through Nest I don't even own

Kimy — Thu, 25 May 2023 03:40:23 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Kimy

Re: Chromecast connected through Nest I don't even own

Kimy — Fri, 26 May 2023 03:42:19 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy