topic Re: Problem with hidden SSID in Streaming

Problem with hidden SSID

RikGrim — Fri, 26 May 2023 08:31:55 GMT

I have got 2 Chromecasts HD that work properly UNTIL I set the SSID of my network to HIDDEN.

From that point on they just refuse to connect and/or show up (their status in the app shows as off-line) in the Google Home app. Once the SSID is set to visible everything works fine again. Sadly I live in a environment where a non-visible network is preferred....

Is there a way to set up the Chromecasts so they connect to a hidden SSID..

Thanks in advance..

Re: Problem with hidden SSID

Kimy — Tue, 30 May 2023 22:41:44 GMT

Hi RikGrim,

Thanks for posting here in the Google Nest Community. Give the steps below a try and let me know how it goes:

Go to Google TV settings > Network and Internet > Choose your (saved) network and forget it, then > Add new network, and input the correct credentials.
If it fails, do a factory reset and re-setup by manually adding the network and its credentials.
Ensure that the distance is within 15 feet.
Ensure that there are no obstructions or anything that may cause interference.

Thanks,

Kimy

Re: Problem with hidden SSID

RikGrim — Wed, 31 May 2023 15:51:42 GMT

Hi Kimy,

I tried this, but the problem stays the same. Everything works fine, until I switch to hidden SSID on my router. The chromecasts can no longer see the netwerk and can not be accessed.

Thanks

Re: Problem with hidden SSID

Kimy — Fri, 02 Jun 2023 21:11:32 GMT

Hi there,

Thanks for the details. I just want to confirm if you tried the setup while the SSID was hidden. If you did, let’s do it this way instead:

Set it up from scratch while the SSID is not hidden.
On the "Connect to Wi-Fi" part, don’t choose your Wi-Fi.
Instead, manually type in the credentials (SSID, password, security type, etc.).
Once connected, hide the SSID and observe.

I look forward to your response.

Regards,

Kimy

Re: Problem with hidden SSID

RikGrim — Sun, 04 Jun 2023 07:08:25 GMT

Hello Kimy,

Allas, outcome is the same.

I have come to terms with accepting that these chromecasts cannot work with hidden SSIDs. If it happens on one device it coyld be a fluke or error, but since it happens on both devices...

Re: Problem with hidden SSID

Kimy — Sun, 04 Jun 2023 22:35:28 GMT

Hello there,

Thanks for your reply. It does make sense based on your description. Apparently, your Chromecast with Google TV devices are working as intended. This feature may not be available yet, but our team is working hard to deliver the best experience for our users. We'll take this as feedback. Keep an eye on the Google Nest Community page for any updates.

Please let me know if you have other questions or concerns, as I will be locking this in 24 hours if I don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.

Best.

Kimy