topic Re: Amazon music casting quality in Streaming

Amazon music casting quality

Fearny — Thu, 01 Jun 2023 15:37:09 GMT

When I cast Amazon Music from my phone app to Chromecast TV 4k the quality is SD when playing a UHD track. My phone is a pixel 4a 5g. Is there a way of improving the quality or is it a limitation of my phone or Chromecast itself please.

Re: Amazon music casting quality

driven916 — Fri, 02 Jun 2023 15:19:40 GMT

I'm having the same issue. With Amazon Music app, HD and UHD is reduced to SD when casting to CCWGTV4K. I also have a Chromecast Ultra 4K and UHD music is reduced to HD when casting. However, I can cast Dolby Atmos music to both. This happens on Samsung S21 and S23.

Re: Amazon music casting quality

Kimy — Fri, 16 Jun 2023 00:42:46 GMT

Hi folks,

Thanks for posting here in the Google Nest Community. Is this happening only on one app or across multiple/all apps? Did you contact Amazon Music support about this? If all other apps are working, it could be a platform or content-related issue specific to the Amazon Music app. Kindly check for updates since the recent patch included fixes for recent bugs encountered. Let me know how it goes.

Thanks,

Kimy

Re: Amazon music casting quality

Kimy — Mon, 19 Jun 2023 03:47:26 GMT

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Amazon music casting quality

driven916 — Mon, 19 Jun 2023 23:27:13 GMT

Hi Kimy,

Thanks for responding. This is only happening with the Amazon music app as that's the one I am using to cast hi-res music to 4K CCU and 4K CCwGTV. I can cast to my CCU and the music will cast in HD. CCwGTV used to do this but now only allows for casting in SD, although both allow for casting music in Atmos. Why will the CCwGTV allow for casting in Atmos but not in HD? I don't have any answers from Amazon.

Re: Amazon music casting quality

Kimy — Thu, 20 Jul 2023 01:16:34 GMT

Hi driven916,

Thanks for the reply. Did you have a chance to contact Amazon Music about this? Let us know.

Thanks,

Kimy

Re: Amazon music casting quality

Kimy — Mon, 24 Jul 2023 00:25:08 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Amazon music casting quality

Kimy — Tue, 25 Jul 2023 01:11:41 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy

Re: Amazon music casting quality

driven916 — Tue, 25 Jul 2023 01:28:33 GMT

Hi Kimy,

The matter remains unresolved. The behavior of the app remains the same.

Re: Amazon music casting quality

Kimy — Tue, 25 Jul 2023 03:25:53 GMT

Hi driven916,

I understand. But did you have a chance to contact Amazon Music about this? It’s hard to think that it’s your Chromecast device, especially if this is isolated to one app alone. You can also try to do a factory reset, then set it up again from scratch. Let us know how it goes.

Thanks,

Kimy

Re: Amazon music casting quality

Princesss — Fri, 28 Jul 2023 05:19:55 GMT

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Amazon music casting quality

Princesss — Sat, 29 Jul 2023 06:27:02 GMT

Hello driven916,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Princess