topic Only 2 channel sound when casting Disney+ in Streaming

Only 2 channel sound when casting Disney+

dahlgren78 — Sun, 04 Jun 2023 16:06:57 GMT

HI,

I have seen others having same issue as I have.

I have a Chromecast Ultra connected to an Yamaha RX-V6A.

Netflix and Prime can cast surround sound but from Disney+ it only gets PCM 2 channel sound. It doesnt matter if th Chromecast ultra is connected directly to the TV or to the AVR.

I have tried casting from 2 different Android phones TNA.

When using Disney+ app downloaded to the TV (LG) it will output surround sound to the AVR and work

Did anyone manage to solve the issue?

Re: Only 2 channel sound when casting Disney+

Kimy — Fri, 16 Jun 2023 03:29:19 GMT

Hi dahlgren78,

Thanks for posting here in the Google Nest Community. This seems to be isolated to the Disney+ app. Did you contact them about this? If it’s your Chromecast Ultra, then all contents from all apps should be affected, including Netflix and Prime. Contact them and let us know how it goes.

Thanks,

Kimy

Re: Only 2 channel sound when casting Disney+

Kimy — Mon, 19 Jun 2023 03:59:40 GMT

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Only 2 channel sound when casting Disney+

Kimy — Tue, 20 Jun 2023 04:01:58 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy