topic No audio from Chromecast 4k in Streaming

No audio from Chromecast 4k

DavidaC — Tue, 06 Jun 2023 12:51:22 GMT

I've connected my Chromecast to my TV which is also connected to a soundbar via a optical cable. Everything was working fine for 6 months but now every time I the Chromecast on there is no sound coming out. If I restart the Chromecast the audio starts working correctly but when I turn it off and back on later the audio is gone again

Re: No audio from Chromecast 4k

MagicAndre1981 — Tue, 06 Jun 2023 13:50:48 GMT

Make sure you are running the latest Update STTE.230319.008.R1 which fixes audio not working issues.

Re: No audio from Chromecast 4k

DavidaC — Fri, 09 Jun 2023 11:18:44 GMT

That worked. Thanks for the help

Re: No audio from Chromecast 4k

zoeuvre — Fri, 09 Jun 2023 21:57:20 GMT

Hi folks,

As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for your help, @MagicAndre1981.

All the best,

Zoe

Re: No audio from Chromecast 4k

kschro24 — Sat, 10 Jun 2023 20:06:24 GMT

Just bought a new chromecast a couple days ago and fully updated it, thus exact issue is happening to me

Re: No audio from Chromecast 4k

Juni — Fri, 16 Jun 2023 20:46:02 GMT

Hi kschro24,

Thanks for reaching out, what Chromecast device are we working on? Give the steps below a try and let me know how it goes:

Plug in your Chromecast into a different HDMI port on your TV.
Reboot your TV and Wi-Fi router.
Reset your Chromecast.

Regards,

Juni

Re: No audio from Chromecast 4k

Juni — Mon, 19 Jun 2023 21:11:03 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: No audio from Chromecast 4k

kschro24 — Mon, 19 Jun 2023 21:14:09 GMT

I haven't done the steps, but it does happen way less often now for whatever reason. If it starts happening more often, I'll follow the steps

Re: No audio from Chromecast 4k

Juni — Tue, 20 Jun 2023 18:09:10 GMT

Hi kschro24,

Understood. I’ll keep this thread open and wait for your update.

Best,

Juni

Re: No audio from Chromecast 4k

Juni — Fri, 23 Jun 2023 18:26:09 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

Re: No audio from Chromecast 4k

kschro24 — Fri, 23 Jun 2023 18:34:00 GMT

Good for now!

Re: No audio from Chromecast 4k

Juni — Fri, 23 Jun 2023 18:59:07 GMT

Hi kschro24,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Cheers,

Juni