topic Re: Amazon prime video in Streaming

Amazon prime video

Swampdonkey — Sun, 30 Apr 2023 16:43:37 GMT

Amazon prime video will not work on this thing.

Re: Amazon prime video

MagicAndre1981 — Sun, 30 Apr 2023 17:09:07 GMT

What is not working? The Amazon Prime app on the Chromecast with Google TV or casting from Prime app on phone to a Chromecast? Do you get any error messages?

Watch Prime Video on Chromecast

Re: Amazon prime video

Swampdonkey — Sun, 30 Apr 2023 17:32:15 GMT

The app on the device itself. I am not casting. All other apps work.

Re: Amazon prime video

Swampdonkey — Sun, 30 Apr 2023 17:35:10 GMT

The app on the device itself. I am not casting. All other apps work. Thsnks

Re: Amazon prime video

Swampdonkey — Sun, 30 Apr 2023 17:47:52 GMT

Just says can't play right now try again later. The amazon app is working on all of my other devices.

Re: Amazon prime video

MagicAndre1981 — Sun, 30 Apr 2023 18:24:34 GMT

ok, open the Playstore and search for updates and make sure you use the latest prime version 6.11.0+v14.1.0.470.

If you already have the latest version, try the casting ways from phone or tablet and send feedback to amazon. If all other apps works the issue doesn't come from the Chromecast so it is an amazon issue.

Re: Amazon prime video

Swampdonkey — Sun, 30 Apr 2023 18:47:00 GMT

Thanks, I'll try that.

Re: Amazon prime video

Swampdonkey — Sun, 30 Apr 2023 22:06:24 GMT

I looked I'm using version 6.10... .

There is no option on the chromecast with Google tv device to update the amazon prime video app.

Re: Amazon prime video

MagicAndre1981 — Mon, 01 May 2023 05:21:06 GMT

you could download the apk and and install the update this way or wait a bit longer until the update appears.

Re: Amazon prime video

MagicAndre1981 — Sat, 06 May 2023 20:46:10 GMT

any update on thgis? Have you got the prime app update and is the issue resolved now?

Re: Amazon prime video

Swampdonkey — Sun, 07 May 2023 01:09:35 GMT

I can't respond to your emails so it takes time to search for my post to respond. No luck so far. Still can update prime video.

Re: Amazon prime video

Choohoobacca — Tue, 23 May 2023 08:42:14 GMT

I have the same issue. It was working fine for about 2 weeks, then only certain titles will play. If I use the app on my phone and cast it, it works OK, but that's kind of annoying

Re: Amazon prime video

Kimy — Tue, 23 May 2023 21:33:10 GMT

Hi folks,

Thanks for your help here, @MagicAndre1981.

@Swampdonkey and @Choohoobacca, if the app still doesn’t have the latest update, try to reinstall it. If the version is still not the latest, try this approach: Disconnect your Chromecast with Google TV (4K/HD) from Wi-Fi via Settings > Network and Internet. Connect it to your phone’s mobile hotspot. Observe if it persists. If it works well, disconnect it from the hotspot and reconnect it to your Wi-Fi. Let me know how it goes.

Thanks,

Kimy

Re: Amazon prime video

LovelyM — Fri, 26 May 2023 23:59:41 GMT

Hello everyone,

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Cheers,
Lovely

Re: Amazon prime video

Choohoobacca — Sat, 27 May 2023 00:53:14 GMT

I've tried to connect to my phone's hot-spot, but I couldn't even do that. I have the HD version in a bedroom that hasn't had these problems, so I might just replace the 4K with an HD one

Re: Amazon prime video

Kimy — Tue, 30 May 2023 16:12:16 GMT

Hi Choohoobacca,

Thanks for the details. You may need to enable hotspot and tethering, and for some phone service providers, it depends on your service plan. Try a factory reset, then re-setup.

Let me know how it goes.

Thanks,
Kimy

Re: Amazon prime video

Choohoobacca — Tue, 30 May 2023 21:07:39 GMT

I have already done a factory reset, reinstalled/updated apps, but still the problem persists. I will just purchase an HD version of the chromecast and see how it works out

Re: Amazon prime video

gene_mo — Thu, 01 Jun 2023 18:25:41 GMT

I have the same issue. I have a Sony Bravia TV with Google TV. The Prime Video app will not work. I have had T-Mobile Home Internet for about a year. It has always worked fine, no issues with Prime Video. Last week, T-Mobile upgraded my Arcadyn gateway to a Sagecom Gateway. Thats when the problem started. Speeds are not an issue as i can get up to 300 mbps. I switched to the 2.4Ghz band and no help.

I changed to the Sagecom because the Arcadyn would not maintain connection to my Sonos whole home audio system. The Sagemcom fixed that issue, but now Prime Video only on my Google TVs wont work.

Any ideas on how to fix this? I can sign my Sony tv into my iphone hotspot which uses the T-Mobile connection and Prime Video works perfectly. Its just with the Sagemcom gateway the issue comes up.

Re: Amazon prime video

gene_mo — Thu, 01 Jun 2023 19:46:49 GMT

I cant be sure its due to the change to Sagecom.

Re: Amazon prime video

Kimy — Fri, 02 Jun 2023 22:26:07 GMT

Hi folks,

Thanks for sharing those details, @gene_mo.

The reason I’m suggesting mobile hotspot, is to isolate possible network issues. Be it router configuration, DNS issues, IP address conflicts, etc., breaking it down would be easier so long as it proved that the Chromecast device is working as intended.

Regards,
Kimy