topic Re: Chromecast started to cast in wrong aspect ratio in Streaming

Chromecast started to cast in wrong aspect ratio

Texml320 — Sat, 03 Jun 2023 07:06:58 GMT

Ok, as if the no 5.1 audio output wasn't enough of a problem for the last 10 months, now our GCCTV4K is now starting in the wrong aspect ratio every morning! The only way to fix it is to do a reboot, the picture appears to be zoomed in, only seeing tops of heads etc.

Really starting to annoy me this thing.

Before anyone asks, checked for updates, checked aspect ratio setting (16;9), etc.

We use a Harmony 650 to turn on TV and Yamaha AVR (with 7.1 surround), then hit the home button on the GCCTV4K remote, worked fine (other than the audio issue), since we got it about 10 or 11 months ago.

Even though Google say they are aware of the audio issues there seems to be absolutely no progress on that, I hope this new issue gets sorted a lot quicker.

Re: Chromecast started to cast in wrong aspect ratio

Kimy — Fri, 16 Jun 2023 01:35:05 GMT

Hi Texml320,

Thanks for posting here in the Google Nest Community. Kindly check for updates since the recent (June) patch included fixes for recent bugs encountered. And to ensure that it worked, directly connect it to the TV’s HDMI port (bypassing the AVR), then observe, before testing it with the AVR just to isolate it. Let me know how it goes.

Thanks,

Kimy

Re: Chromecast started to cast in wrong aspect ratio

Kimy — Mon, 19 Jun 2023 03:50:03 GMT

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Chromecast started to cast in wrong aspect ratio

Kimy — Tue, 20 Jun 2023 03:52:01 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy