topic Re: Chromecast not working in Streaming

Chromecast not working

Jerry8 — Sat, 24 Jun 2023 18:05:30 GMT

Chromecast purchased 5 months ago suddenly went dark. LED is on white. Get black screen on TV. The device is responsive to the volume button on the remote but that's all. Home app does not connect to Chromecast. I tried powering off TV and Chromecast. I also tried resetting Chromecast with button on device but it did not reset. My problem seems to be identical to this one ... https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-not-working/td-p/421548. I tried all the steps listed on that thread without success.

Re: Chromecast not working

Alex_S — Mon, 26 Jun 2023 21:12:19 GMT

Hi Jerry8,

This certainly hasn't been easy for you ― we'd like to take a deeper look into this. Please fill out this form with all the needed information, and then let me know once you're done.

Kind regards,
Alex

Re: Chromecast not working

Jerry8 — Tue, 27 Jun 2023 00:44:09 GMT

Hi Alex, I filled out the form and sent it in.

Re: Chromecast not working

Alex_S — Tue, 27 Jun 2023 03:44:09 GMT

Hello Jerry8,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Alex