topic Re: Chromecast com Lag in Streaming

Chromecast com Lag

Lanzo — Mon, 19 Jun 2023 12:52:07 GMT

hello my chromecast started with lag 2 weeks ago in videos someone can help me

Re: Chromecast com Lag

Kimy — Fri, 23 Jun 2023 03:15:46 GMT

Hi Lanzo,

Thanks for posting here in the Google Nest Community. A few questions: what Chromecast device are you using? Is this happening on one app or all apps? Were there any changes made prior to this happening? Also, what steps have you taken?

Give the steps below a try and let me know how it goes:

Move it to a different HDMI port on the TV.
Reboot your Chromecast device, TV, and Wi-Fi router.
If it persists, do a factory reset, then set it up again.

Thanks,

Kimy

Re: Chromecast com Lag

Lanzo — Fri, 23 Jun 2023 09:18:35 GMT

hello I did everything I said I even took a new one out of the box which forced me to update and it continues the same live stream only there and what happens before is not childish is happening only in the chromecast on other equipment it works beautifully

Re: Chromecast com Lag

Alex_S — Sun, 25 Jun 2023 22:09:58 GMT

Hello Lanzo,

Kindly confirm what type of Chromecast device you do have so we can further look into it. Also, get its firmware version.

Regards,
Alex

Re: Chromecast com Lag

Alex_S — Wed, 28 Jun 2023 22:31:39 GMT

Hi Lanzo,

I'm jumping in to ensure everything is good here. Have you seen our response? Let us know of the answers so we could take a closer look at them.

Best,
Alex

Re: Chromecast com Lag

Lanzo — Wed, 28 Jun 2023 22:39:06 GMT

Hello, I did everything I said and nothing worked. I also opened a ticket on Google. It has already gone to the developers area, they say they have a problem with the firmware.

Re: Chromecast com Lag

Lanzo — Wed, 28 Jun 2023 22:41:45 GMT

If you want to track the case number it is [7-6086000034427] Your question to Google Support: Case number

Re: Chromecast com Lag

Alex_S — Wed, 28 Jun 2023 22:54:07 GMT

Hi there,

Thanks for the update. We’ll continue working on your concern through your assigned case. The support team will reach out to you for any updates. Please continue the conversation there, as this thread will be locked after 24 hours.

Sincerely,
Alex