topic Re: Wonky remote in Streaming

Wonky remote

doesitmatter2 — Mon, 19 Jun 2023 09:47:14 GMT

Suddenly one day the remote went wonky, i.e. sometimes it stops responding and then suddenly goes ape, moving endlessly in a direction or volume control moving endlessly as if the buttoms are stuck. It does this with both the movement control and volume control buttons.

When it did it first time I thought permaps the batteries might need replacement, but new batteries didn't change anything. I also tried re-pairing it again, also no change.

Around the same time some updates were made to the firmware causing sound to go missing - discussed for example here https://www.googlenestcommunity.com/t5/Chromecast/No-sound-on-Chromecast-with-Google-tv/td-p/403797 - could this perhaps be linked?

Re: Wonky remote

Kimy — Fri, 23 Jun 2023 03:08:34 GMT

Hi doesitmatter2,

Thanks for posting here in the Google Nest Community. Try this workaround and let me know how it goes:

Remove the batteries and give it a 2 to 3 minute rest.
While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
Proceed with the pairing process.
If it persists, factory reset the remote.

Thanks,

Kimy

Re: Wonky remote

Muddi — Mon, 26 Jun 2023 16:55:35 GMT

Hi there,

Checking in, did the troubleshooting steps shared help?

Cheers,

Muddi

Re: Wonky remote

doesitmatter2 — Mon, 26 Jun 2023 17:05:43 GMT

No, it made no change at all.

Re: Wonky remote

Muddi — Mon, 26 Jun 2023 18:49:04 GMT

Hey doesitmatter2,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Wonky remote

Kimy — Thu, 29 Jun 2023 20:57:24 GMT

Hi doesitmatter2,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Thanks,

Kimy