topic Settings crashes! in Streaming

Settings crashes!

hakmar — Sat, 01 Jul 2023 19:51:03 GMT

My Google TV Chromecast 3rd Generation was working fine. Today, whenever I try to access the Settings, it crashes immediately, and take me back to the Home/Dashboard screen.

Re: Settings crashes!

David_K — Sun, 02 Jul 2023 14:03:07 GMT

Did you try restarting Chromecast? Unplug Chromecast from its power source and leave it disconnected for 30 seconds, before reconnecting it to power.

Re: Settings crashes!

hakmar — Sun, 02 Jul 2023 15:23:06 GMT

I switched it off for more than 1 minute, and I did that few times. It didn't work.

Re: Settings crashes!

David_K — Sun, 02 Jul 2023 16:03:27 GMT

Did you notice your Chromecast doing an update or has it updated recently perhaps?

Re: Settings crashes!

hakmar — Sun, 02 Jul 2023 16:06:31 GMT

I don't think so. Everything is working fine, except the Settings.

Re: Settings crashes!

David_K — Sun, 02 Jul 2023 16:07:18 GMT

If restarting hasn't helped, the next thing I would try is a factory reset:

How to factory reset your Chromecast - Chromecast Help

Re: Settings crashes!

hakmar — Sun, 02 Jul 2023 16:10:48 GMT

I was trying to avoid this solution. By the way, when I open the Home app in my mobile, and try to access the Settings of Chromecast, it shows a blank page. There's absolutely nothing there.

Re: Settings crashes!

David_K — Sun, 02 Jul 2023 16:19:49 GMT

Is your Chromecast connected to Wifi properly? Does it otherwise let you browse and watch content? Can you cast content to it?

Re: Settings crashes!

hakmar — Sun, 02 Jul 2023 16:23:06 GMT

As I said, it's working fine. I can watch movies on Netflix and Prime. I can browse, and my IPTV is working fine.

Re: Settings crashes!

David_K — Sun, 02 Jul 2023 16:27:39 GMT

You could try removing it from the Home app and add it back again to see if that brings it back to life. To do that:

Tap the Devices tab and tap your Chromecast.
Tap the settings cog at the top right > Remove device.
Once removed, go back to the Devices tab and tap + Add > New device.
Follow the steps to re-add Chromecast back to the app.

Re: Settings crashes!

David_K — Sun, 02 Jul 2023 16:30:19 GMT

It also wouldn't hurt to power off your router and your phone or tablet and turn then back on again after 30 seconds. This sometimes clears cached data that could be causing problems.

Re: Settings crashes!

hakmar — Sun, 02 Jul 2023 17:39:57 GMT

I reset the device, and same problem occurred! After trying to click on Settings few times, I got the attached screenshot. Even when I follow the instructions in the screenshot, and reseting the device, the problem exist!

Re: Settings crashes!

hakmar — Sun, 02 Jul 2023 17:41:17 GMT

For now, it's not important to setup the Home app. Let me solve the Settings problem first.

Re: Settings crashes!

David_K — Mon, 03 Jul 2023 16:29:55 GMT

In that case, I've asked a specialist to review this topic and advise on next steps.

Re: Settings crashes!

hakmar — Mon, 03 Jul 2023 16:54:14 GMT

Thank you for your time. I called the vendor where I bought it from, and he's going to pick it up tomorrow. He promised to check the problem, and if its a manufacturer defect, then he will send me a new piece.

This is my first experience with Google Chromecast, and it isn't good at all. I have used Roku, Fire TV, mi box and even unbranded Chinese TV boxes and NEVER had such problem. Disappointed.

Re: Settings crashes!

Kimy — Mon, 03 Jul 2023 19:54:30 GMT

Hi folks,

Appreciate your help here, @David_K.

@hakmar, thanks for posting here in the Google Nest Community. I’m sorry to hear that. I know that you’re hesitant about performing the factory reset. I think it’s worth a shot if it ends up being replaced. Let us know if you did.

Thanks,

Kimy

Re: Settings crashes!

David_K — Mon, 03 Jul 2023 20:36:14 GMT

@Kimy It looks as though hakmar has already performed the factory reset without success.

Re: Settings crashes!

Kimy — Mon, 03 Jul 2023 22:59:05 GMT

Hi there,

If that’s the case, then he should proceed with the replacement. After all, it seems that he has already made arrangements with the retailer. Keep us posted.

Cheers,

Kimy

Re: Settings crashes!

Kimy — Fri, 07 Jul 2023 02:57:36 GMT

Hey there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Thanks,
Kimy

Re: Settings crashes!

hakmar — Fri, 07 Jul 2023 12:58:55 GMT

Thank you for the follow-up. The retailer picked up the device two days ago. I’m waiting for his response.