topic Re: Can't connect wifi --- need to change network name and PW in Streaming

Can't connect wifi --- need to change network name and PW

CentralArea1141 — Fri, 30 Jun 2023 19:16:14 GMT

Have just moved and reinstalling TV + Chromcast. I get the message that says: "Can't connect to WiFi. Make sure your network name an password are correct." How do I do that?

Re: Can't connect wifi --- need to change network name and PW

David_K — Sun, 02 Jul 2023 14:35:39 GMT

If you've already changed to a different Wi-Fi network, try these steps:

Open the Google Home app.
At the top left, tap Add + > Set up device > New device > set up new devices in your home.
Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your Chromecast, then set it up again using your new Wi-Fi network and password. If you're using Chromecast with Google TV, follow these setup steps instead.

Instead of factory resetting your Chromecast, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.

Re: Can't connect wifi --- need to change network name and PW

LovelyM — Tue, 04 Jul 2023 17:12:12 GMT

Hello everyone,

I appreciate your help here, @David_K.

@CentralArea1141, thanks for reaching out. Have you tried the troubleshooting steps that davidking suggested above? Let me know if that did the trick or not, so we can try something else.

Cheers,
Lovely

Re: Can't connect wifi --- need to change network name and PW

LovelyM — Fri, 07 Jul 2023 17:17:17 GMT

Hi CentralArea1141,

I want to ensure you are good to go. Please reply to this thread if you still need assistance so I can give you a helping hand.

Cheers,
Lovely

Re: Can't connect wifi --- need to change network name and PW

LovelyM — Sat, 08 Jul 2023 17:39:45 GMT

Hey CentralArea1141,

Due to inactivity, I'll go ahead and lock this thread in the next 24 hours. I'd be glad to help you further, so if you still need assistance, feel free to start a new thread.

Thanks,
Lovely