topic Re: Chromecast disconnecting pluto tv in Streaming

Chromecast disconnecting pluto tv

Joceesky — Thu, 29 Jun 2023 00:36:53 GMT

In the past few days when watching Pluto TV after about 15 minutes disconnects says there's an error and then Chromecast says Chromecast help but it doesn't do anything for me. This does not happen with anything else that I'm casting and it happens from all my devices tablet or phone doesn't matter anybody have any ideas of what to do to rectify this I did try and contact Pluto but that his proved fruitless thanks in advance

Re: Chromecast disconnecting pluto tv

Kimy — Mon, 03 Jul 2023 00:14:41 GMT

Hi Joceesky,

Thanks for posting here in the Google Nest Community. What Chromecast device are you using? Based on your statement, it seems that this is isolated to the Pluto TV app, and it happens whenever you cast. What steps have you taken?

Give the steps below a try and let me know how it goes:

Reboot your Chromecast device, casting source, and Wi-Fi router.
Delete then reinstall your Pluto TV app.
Try a factory reset, then re-setup.

Thanks,

Kimy

Re: Chromecast disconnecting pluto tv

Kimy — Thu, 06 Jul 2023 00:43:25 GMT

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Chromecast disconnecting pluto tv

Kimy — Fri, 07 Jul 2023 02:50:47 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy

Re: Chromecast disconnecting pluto tv

Joceesky — Fri, 07 Jul 2023 02:53:54 GMT

Actually that won't help

I finally got thru to pluto and it is a known issue since last up date . Thanks for your response

Re: Chromecast disconnecting pluto tv

Kimy — Fri, 07 Jul 2023 03:23:53 GMT

Hi Joceesky,

Thanks for informing us. I think this is all sorted out. They will send an update on their app, which will resolve this once and for all. I’ll mark this as complete now and close this thread. Feel free to create a new one if you have future concerns.

Cheers,

Kimy